Customer Support Associate | PEGAI LLC

Hello! PEGAI is looking for an exceptional customer support associate to join our fun and friendly team! We are a leather goods company with team members in the US, Turkey, and the Philippines. We value our team members’ opinions, well-being, and personal growth.

Our ideal candidate is someone who’s enthusiastic, friendly, and values the company like it’s their own business. They must be someone who has excellent communication skills and should be willing to learn and improve continually.

RESPONSIBILITIES:
* Assist and provide excellent service to customers either through emails/messages or phone calls (if needed);
* Address customer issues and resolve them in a timely and efficient manner;
* Refers unresolved customer inquiries to the team leader;
* Follow communication procedures, guidelines, and policies;
* Utilize our training materials to remain current with the company policies and procedures;
* Maintain confidentiality with sensitive information; and
* Report to the team leader if any issues arise and communicate effectively with the team.

QUALIFICATIONS:
* Can work from 8 AM to 5 PM (CST; Dallas Time);
* Demonstrate excellent customer service skills in all methods of communication;
* Must have excellent communication skills (verbal and written);
* Be able to respond to customer inquiries in a friendly and calm manner;
* Customer orientation and ability to adapt/respond to different types of characters;
* Attentive and has an eye for detail and accuracy;
* Reliable, with high integrity and a strong work ethic;
* Has the ability to prioritize and manage delegated tasks effectively;
* Has excellent problem-solving skills;
* Able to work as part of a team and is not afraid to speak up, recommend improvements, and bring up issues to the upper management/team leader; and
* Must be organized.

PERKS:
* Work in the comfort of your own home!
* Be able to work in a growing (and fun!) company.
* Massive potential for growth within the company.
* Salary: $450 – $500 (Starting salary but will increase based on performance)
* 13th Month Pay + Competitive Salary (salary increase is based on performance)
* US Holidays off + PTO perks (after completing the first six months)

If interested, kindly send your cover letter and resume/CV. Please include the phrase “cup of joe” somewhere in your application and use “Customer Support Associate – Your Name” in the email subject so we know you read the whole job posting.

We will reach out to you if we’re interested and you will undergo two interviews (one with the team leader and one with the CEO and team leader). Thank you so much for your interest, and we’re excited to learn more about you!