Customer Support – Australian Mortgage Broking

Who we are

Blambles Finance Group is a boutique finance broking business based in Brisbane, Australia. We pride ourselves on helping our customers get the best deal from our residential and commercial lender partners.

We are looking for a self motivated and highly efficient person to support the continued growth of our business on a permanent full time basis. You will work closely with our existing Filipino based virtual assistants and the business owner based in Australia.

Key requirements for the role
• Highly proficient in Microsoft Office 365, with excellent Excel skills
• Excellent English communicator, both written and oral
• Self motivated to complete tasks with minimal supervision and prioritise competing tasks / deadlines
• Stable prior employment
• High attention to detail

You will be rewarded with
• A role which is 100% remote allowing you to work from home
• Competitive remuneration package, regular pay reviews, future eligibility for performance bonus, public holiday / annual leave, health care
• A flexible working environment including Australian based hours (AEST)

To apply for the role please,
• Email Click to view
• With the subject: BFG job application – Admin Assistant
• Enclosing your resume and cover letter outlining why you would like to apply and addressing queries below
• Respond to the following questions,
o When are you available to start?
o Provide evidence of your current internet connection speed?
o Provide details of your current computer operating system and version?
o Confirm whether you are happy to supply your own internet connection, laptop and headset?
o Outline why you would like to apply for the job?
o Outline why you would be a good fit for the job based on your past experience?
o Current remuneration and expected remuneration?
o Are you currently employed? Yes / No. If no, why not?

In addition, please complete a short online test by clicking on the link below:
Click to view/testtaker/publicinvitation/d5c3609e-b83b-44f1-a3da-cfc88a96a2c9

Please note only qualified applicants who meet the minimum criteria, follow the instructions outlined above and who score highly in the questionnaire will be considered for this role. We will only respond to applicants who will be considered further.

Essential Duties
• Saving all emails in the Mercury inbox to relevant client opportunities
• Saving all emails in the Outlook inbox to relevant client sub-folders
• Facilitating rate reviews on behalf of existing customers in accordance with documented processes
• Documenting the rate review process where required
• Calling and emailing banks regarding the rate review process and status
• Emailing clients throughout the rate review process, including at the conclusion of the process
• Saving client documents to folders and renaming in accordance with naming convention
• Obtaining RP Rata reports on behalf of existing customers
• Collating and summarising the rate review outcome in microsoft excel and benchmark against existing clients
• Superior customer service whilst working with various stakeholders including customers, suppliers, referral partners and other staff
• Ensure compliance with all internal and external policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to the National Consumer Credit Protection Act 2009, Privacy Act 1988 and Australian Privacy Principals.
• Any other ad hoc tasks and projects required from time to time
• Completes all tasks correctly and on time