Customer Support / Back End Shopify Managment

E-commerce Operations Manager

### Company: Allegory

### Location: Remote

### About Allegory:
Allegory is an innovative e-commerce clothing brand that combines the art of storytelling with fashion. Our mission is to provide high-quality, unique apparel that speaks to the individuality of our customers. We are a dynamic and growing company, looking for passionate individuals to join our team. You can find us here: Click to view/Click to view

### Position Summary:
We are seeking a highly organized and proactive E-commerce Operations Manager to oversee our customer support, manage the back end of our Shopify platform, and handle manufacturing procurement and timelines. The ideal candidate will have a strong background in e-commerce operations, excellent communication skills, and a customer-first mindset. This role involves a mix of customer service, technical Shopify management, and coordination with manufacturing partners to ensure smooth and efficient operations.

### Key Responsibilities:
– **Customer Support Management:**
– Provide exceptional customer service by responding to emails, engaging in dialogues with customers, and resolving issues promptly.
– Oversee the returns process and manage product replacements, ensuring a positive customer experience.
– Coordinate with our manufacturing partners to address product-related inquiries and issues.
– Implement and organize ticketing software to efficiently manage customer inquiries and issues.

– **Shopify Backend Management:**
– Manage and update the Shopify store, including product listings, descriptions, and stock numbers.
– Monitor and maintain accurate inventory levels, ensuring product availability and timely restocking.
– Implement and oversee e-commerce best practices to optimize the online shopping experience.

– **Manufacturing Procurement and Timelines:**
– Coordinate with manufacturing partners to ensure timely procurement of materials and products.
– Oversee production timelines, ensuring all products meet our quality standards and are delivered on schedule.
– Manage relationships with multiple manufacturers, negotiating terms and monitoring performance.

– **Operations and Inventory Management:**
– Handle logistics and operations related to inventory management, including tracking and managing hundreds of SKUs.
– Develop and implement systems and processes to improve operational efficiency and accuracy.

### Requirements:
– Experience in e-commerce operations, customer support, and Shopify management.
– Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
– Excellent communication and interpersonal skills, with a customer-first approach.
– Experience in manufacturing procurement, production timelines, and inventory management.
– Proficiency in using ticketing software and e-commerce platforms, particularly Shopify.
– Proficiency in English

### What We Offer:
– A dynamic and creative work environment with a team that is passionate about innovation and fashion.
– The opportunity to contribute to the growth and success of an exciting e-commerce brand.
– Competitive salary with large room for growth.

### How to Apply:
Please review and submit this form: Click to view/forms/d/e/1FAIpQLSdmJoTY4yj9KdJXMVcRfR2vJ0H3xvanTLKTLayuM_fnTvswmg/viewform?usp=sf_link

And reply back to this Job post with confirmation of your submission and some more details about yourself.

We’ll review the form and the application and get back to you.

Thank you.

Allegory