OUR STORY
Limitless Technology Group – we are a vertically integrated e-commerce group with a track record of launching, scaling, and acquiring profitable gifting brands across Asia Pacific. Founded in 2016 in Kuala Lumpur, we presently focus on four categories: Flowers, Gifting, Cakes & Confectionary.
Since our inception, our strategy continues to evolve around rapidly scaling our brands as well as expanding into new markets. We now operate with six different brands across six fast-growing markets namely: Flower Chimp, LVLY, CakeRush, Bloomeroo, LYLA, TheModestBrand etc. This strategy is enabled by our proprietary tech platform and end-to-end in-house capabilities along the entire value chain of e-commerce.
THE CULTURE
Limitless Technology is an equal-opportunity employer that embraces diversity, regardless of race, ethnicities, religion or identities. We aim to create an inclusive work environment for all of our employees for the benefit of our global approach.
We’re always on the lookout for dynamic and passionate team members that are eager to play an active role in growing an exciting startup in South East Asia
To learn more about our company, please visit /
Job Description:
– We are looking for individuals that have an excellent command of spoken and written Tagalog and English.
– Provide the best customer support for customer inquiries
– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
– Managing high volume amounts of incoming calls, email, chats from customers (blended or multi-channel tasking).
– Maintain a smooth workflow and handle distribution of orders to partners
– Manage overall Customer Experience operations with partners
– Any other duties may be deemed appropriate to this role that is assigned by supervisor.
What you will do:
– Be the first responders for all queries from our customers using customer support platform built for e-commerce.
– Provide accurate, valid, and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
– Take the extra mile to engage customers
– You are self-motivated, self-starting, self-assured……self!
– A high sense of urgency and multitasking skills
– Strong handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Willing to work in shift rotations, including public holidays and weekends (No night-shift)
– Must be fluent in written / speaking in English to cater to our Australian customers.
– Previous experience handling Australian customers is a plus!
*We regret that only shortlisted candidates will be contacted.
APPLY FOR THIS JOB:
Company: Ascend Group
Name: Jake Taguinod
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