Customer Support caller

Customer Service Agent Wanted: Attention to Detail Required!

Please read this entire job posting carefully. Important information is hidden throughout that is essential for successfully applying.

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Company Information

Company Name: Atlanta Home Services
Company Overview: We are Atlanta Home Services, a dedicated service company based in the United States. We provide in-person services for the elderly, including healthcare, care services, and physical therapy. Our mission is to enhance the quality of life for our clients by delivering compassionate and professional care. We value integrity, respect, and excellence in all we do.

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Position Details

Job Title: Customer Service Agent
Type of Employment: Full-time
Work Hours: EST time zone
– Hours per Week: 50 hours/week
– Work Schedule: 8 AM – 4 PM, Monday to Saturday (Sunday off)

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Job Description

Job Summary: We are seeking a personable and dedicated Customer Service Agent to manage client interactions and ensure their needs are met efficiently.

Key Responsibilities:
– Answer client calls and address their needs
– Manage and assign care workers
– Arrange and coordinate services for clients

Required Qualifications:
– Excellent customer service skills
– Strong English proficiency with minimal accent
– Highly organized
– Proficient in Excel

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Compensation and Benefits

Salary Range: $5/hr + bonuses
Benefits Offered: Healthcare, SSS, etc. reimbursement after 3-month probationary period

Why Work With Us:
We are a rapidly growing company that treats each team member like family. Our clients are friendly and enjoy engaging conversations. Join us for a supportive work environment and opportunities to grow and advance within the company.

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Application & Interview Process

Interview Process:
1. First Round: Zoom meeting with a hiring recruiter to get to know you and your experiences.
2. Second Round: Interview with our internal team focusing on technical questions and situational assessments.

Application Instructions:
– Submit a 30-second video introducing yourself and sharing your experience. Email the video link (Google Drive, Dropbox, etc.) to Click to view. Ensure the link provides access and permission to view. Bonus points for dressing in formal business attire in your video.
– Email your resume in PDF format to the same email address.

!! Both the video and resume are mandatory for consideration. !!

Application Deadline: June 7th. We are looking to hire for this role ASAP, so please submit your video and resume promptly.

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Thank you so much, and we are looking forward to meeting you and welcoming you to the team!