Customer Support Coordinator

About Zealthy:

At Zealthy, we are dedicated to transforming the healthcare experience. Our mission is to provide seamless, efficient, and compassionate support to our users, ensuring they receive the best care possible. As we continue to grow, we are looking for passionate and skilled individuals to join our team and help us achieve our goals.

Job Summary:

We are seeking enthusiastic and detail-oriented Customer Support Coordinators to join our team. The ideal candidates will have a minimum of one year of experience in customer service, with proficiency in using Zendesk. The role involves handling messaging/chat support, inbound/outbound calls, and emails to assist our users with their healthcare needs. Experience with Prior Authorization in a medical account is a plus.

Key Responsibilities:

Provide exceptional customer support through various channels including messaging/chat, inbound/outbound calls, and emails.
Utilize Zendesk to manage, track, and resolve customer inquiries efficiently.
Assist customers with questions, concerns, and issues related to their healthcare services.
Ensure all customer interactions are handled with the highest level of professionalism and empathy.
Collaborate with internal teams to resolve complex customer issues and improve overall service quality.
Maintain accurate and detailed records of customer interactions and resolutions.
Stay updated with the latest information on company products, services, and policies.
Identify and report trends in customer inquiries to help improve service delivery.
Qualifications:

Minimum of 1 year of experience in customer service.
Proficiency in using Zendesk or similar customer support software.
Strong communication skills, both written and verbal.
Experience in handling multiple communication channels (chat, calls, emails).
Knowledge of Prior Authorization processes in a medical account is highly desirable.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
High level of empathy and customer-centric approach.
What We Offer:

Competitive salary and benefits package.
Opportunity to work with a dynamic and innovative team.
Career growth and development opportunities.
A supportive and inclusive work environment.
The chance to make a meaningful impact in the healthcare industry.
Job Types: Full-time, Permanent

Pay: Php36,000.00 – Php39,000.00 per month

Benefits:

Company events
Paid training
Pay raise
Work from home
Schedule:

8 hour shift
Monday to Friday
Night shift
Supplemental pay types:

13th month salary
Bonus pay
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Yearly bonus