Customer Support E-Commerce (Shopify)

Who Are We?
We are a dynamic dropshipping company managing multiple e-commerce stores on Shopify across Europe. With over seven figures in revenue, we are rapidly expanding and looking for talented individuals to join our customer support team to help us maintain and enhance our customer satisfaction.
Who Are We Looking For?
We are in search of a highly skilled and motivated individual to join our team in the role of Customer Support Specialist. Our ideal candidate is someone who:
Has previous experience in: customer support or a related field.
Is passionate about: delivering exceptional customer service.
Is familiar with: e-commerce platforms, especially Shopify.
Possesses excellent communication skills and can handle customer inquiries professionally and efficiently.
Understands customer service metrics and has a keen interest in improving these metrics.
Is highly organized and can manage multiple customer interactions simultaneously.
Keeps up with industry trends and best practices in customer support.
Has a problem-solving attitude and the willingness to take the initiative to resolve issues.
Thrives as a team player in a dynamic, fast-paced environment.
Can prioritize tasks and work independently.
Has experience with PayPal disputes and can resolve issues efficiently.
What We Offer
A 100% remote position, offering you the freedom to work from anywhere.
Flexible working hours to suit your schedule.
The potential for higher compensation after a period with the company.
A full-time (160 hours) monthly salary.
What We Value
Customer First: Ensuring customer satisfaction is our top priority. If something needs to be done, it must be done.
Openness: We believe in open communication. If there’s a problem, we address it. If there’s an idea, we discuss it. If we learn something new, we document it.
How to Apply
If you’re ready to take on this challenge, please apply by including the hashtag #ECOM at the end of your cover letter to show that you’ve read the full description.
Send us a preview of your previous experiences and explain how they could benefit our company. We do not appreciate standard messages as we carefully choose our team members.
Include your social media profiles in your application. We’d like to understand your approach to digital media and see detailed results of your past work.
Apply with your CV in English and use the hashtag #interested if you are going to apply.
We look forward to hearing from you!