Customer Support | Ecommerce Support

Position: Customer Support Agent
Location: Remote (USA Timezone)
About Us:
Saivi Group is a leading e-commerce company based in the USA, managing a diverse portfolio of online stores catering to various niches. From general merchandise to branded products, we strive to provide exceptional shopping experiences to our customers across all our platforms.
Job Description:
We are seeking a dedicated and proactive Customer Support Agent to join our dynamic team at Saivi Group. As a Customer Support Agent, you will play a crucial role in ensuring the satisfaction of our customers across our multiple e-commerce websites. You will handle inquiries, provide assistance, and resolve issues through various communication channels, including email, phone calls, and targeted outreach initiatives.
Key Responsibilities:
-Respond promptly and courteously to customer inquiries and requests via email.
-Provide empathetic and efficient assistance to customers via inbound and outbound phone calls.
-Proactively reach out to customers with abandoned carts through email and phone to facilitate sales conversions.
-Collaborate with team members to address escalated customer issues and deliver comprehensive solutions.
-Maintain accurate records of customer interactions and transactions using our support portals and CRM system.
-Contribute to the continuous improvement of our customer support process and team objectives.
Prerequisites:
-Availability to work remotely for 7-8 hours per day within USA time zones.
-Excellent verbal and written communication skills in English.
-Proficiency in using support portals and CRM systems preferred.
-Strong interpersonal skills with a genuine desire to understand and address customer needs.
-Reliable high-speed internet connection.
Qualifications:
-Previous experience in customer service or a related field preferred.
-Familiarity with e-commerce platforms and online shopping processes is advantageous.
-Ability to multitask and prioritize tasks effectively in a fast-paced environment.
-Strong problem-solving skills and attention to detail.
Benefits:
-Competitive salary based on experience.
-Flexible remote work environment.
-Opportunities for career growth and development within Saivi Group.
If you are passionate about delivering exceptional customer service and thrive in a remote work setting, we encourage you to apply for the Customer Support Agent position with Saivi Group today!
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.