Customer Support Email Representative for Ecommerce Brands (start ASAP)

Protus Brands is a thriving e-commerce growth company. We specialize in building 7-8 figure brands from the ground up.

We are on the lookout for a FULL TIME Customer Support Specialist to manage our customer interactions via email and social media channels, ensuring a positive and engaging customer experience.

**What you’ll experience at Protus Brands:**

– Fully remote work environment
– Being a valued Team member, not just an “employee”
– Efficient workflows, systems, and processes
– Comprehensive training and a supportive structure

**What you WON’T be doing:**

– Wasting your time and skills on mundane tasks
– Worrying about getting other clients. We offer a 40 hours per week, full time role

**What you WILL be doing:**

– Managing and responding to customer emails promptly and professionally
– Engaging with and responding to comments and messages on our social media channels
– Working closely with our team to ensure a consistent and positive customer experience
– Escalating customer issues to the relevant departments and ensuring timely resolution
– Managing ongoing orders with our fulfilment warehouse via Skype chat
– Managing disputes / chargebacks and communicating with relevant customers
– Utilising Shopify for order management and Freshdesk for email tickets

**Skills and Experience:**

– 1 to 3 years of customer support experience in an ecommerce / Shopify dropshipping setting
– Excellent communication skills, both written and verbal
– Ability to handle multiple tasks and channels (email, social media)
– A collaborative mindset and ability to work well in a team
– Familiarity with customer support software and tools
– A genuine desire to help and engage with customers

Job Specifications:

– Available to work 6 days per week including Saturday and Sunday every week
– 40 hours, full time role. You will be paid a fixed amount each week
– You must have access to a Facebook account
– You must have reliable, high speed internet connection

How to apply:
Please fill in the following form
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