HOW TO APPLY: Send your updated CV to with the subject “Application for Card Services Customer Support”
We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent,
motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with
an extraordinary experience.
Cultural Values:
1. Depth and rigor of thought – we try to be rigorous in our thinking & dive into the details.
2. Minimalist – we are spartan in our design, in our code, and even in our processes.
3. Speed of execution – we move fast & value decisiveness. We think speed drives quality
Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Qualifications
* At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
* Experienced in customer-facing roles in a loan or mortgage account
* Superb communication, collaboration, and problem-solving skills.
* Proficiency, speed, and accuracy in written communication.
* Fluency, clarity, and good diction in English
* Great organizational skills & time management abilities
* Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
* Detail-Oriented – we’re a financial services company so being correct about the details matter
* Bachelor’s Degree or Bachelor’s Degree or comparable work experience in financial services
* Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between
Benefits
Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!
At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded professionals and be able to work with a fantastic team that is committed to their work, have a sense of purpose, and can handle adversity with humour and grace.
What makes us Different
* Top Tier Benefits – We respect your time and your needs. We show it by making sure you get compensated well without any delays.
* Unlimited Online Training – You can access different online courses such as Digital Marketing, Six Sigma, Programming, and more!
* No Ghosting – We do not ‘ghost’ you and not pay.
* Monthly Support – We will check in with you regularly to make sure you are successful.
* Your Voice Matters – We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.
Benefits Package
* As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.
* Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
* Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
* Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
* Be there with your family & loved ones in crucial times – whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
* Get paid on US Holidays when your client’s business is closed
Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):
* Celebrate your special day with a delicious Red Ribbon birthday cake
* Discounted monthly rate in Gold’s Gym – for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)
* Free Eye Check-Up and discount on selected items in Sarabia Optical
* Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
* Discount codes from Grab
As we continue to grow. more benefits are being planned to be rolled out soon!
HOW TO APPLY: Send your updated CV to with the subject “Application for Card Services Customer Support”
APPLY FOR THIS JOB:
Company: ELRT REALTY TEAM
Name: Extend Your Team
Email: