Are you passionate about music, skilled in customer support, and enthusiastic about leveraging technology to enhance creative workflows? is seeking a dynamic FULL TIME Customer Support Specialist to join our team and provide exceptional service to our diverse user base, ranging from professional music producers to content creators.
Seize the opportunity to be a part of a pioneering team dedicated to reshaping the music production landscape with AI technology. Apply now by submitting your resume and a compelling cover letter explaining why you’re the ideal fit for this role. Don’t forget to highlight your experience with customer support platforms like Zendesk and Discord, your familiarity with music production tools, and your proficiency in English.
Responsibilities:
• Deliver top-notch customer support through Zendesk and Discord, addressing queries, resolving challenges, and enhancing user satisfaction.
• Deepen your understanding of ’s innovative features to guide and educate users effectively.
• Collaborate with our technical and product teams to relay user feedback and contribute to the continuous improvement of .
• Create and maintain FAQs and knowledge base articles to empower users with self-service options.
• Analyze user interactions to identify trends and propose strategies to elevate the overall customer experience.
• Cultivate a vibrant community atmosphere, promoting engagement and collaboration among users.
Requirements:
• Proven experience in B2C customer support, preferably in a tech or music-related environment.
•Proficiency with customer support platforms such as Zendesk and familiarity with Discord.
• A solid understanding of music production tools or a keen willingness to learn.
• Exceptional communication skills, with fluency in English, both written and spoken.
• A proactive approach to problem-solving, capable of working both independently and collaboratively.
• Adaptability in a fast-paced, innovative startup environment.
What We Offer:
A competitive salary package with performance-based incentives.
• Competitive hourly rate
• Remote work with a flexible schedule
• Opportunity to work with two dynamic and growing brands
• Supportive and collaborative team environment
• Growth opportunities within the company
APPLY FOR THIS JOB:
Company: AJ Tickets
Name: James Pastan
Email: