Customer Support for Shopify Brand

We seek an experienced and dedicated Shopify Customer Support Virtual Assistant to join our rapidly expanding eCommerce business. As a Shopify Customer Support VA, you will play a vital role in delivering outstanding customer service to our valued clients across multiple Shopify stores. The ideal candidate should possess a strong understanding of Shopify eCommerce, excellent customer support skills, and some experience utilizing GPT-3 or similar language models for enhanced customer interactions. This position is urgent, and the selected candidate must be able to start as soon as possible.

Responsibilities:
– Provide timely and professional responses to 100 customer support emails per day, using both provided templates and personalized replies when appropriate.
– Responding to social media comments for IG and FB
– Efficiently address customer inquiries using the Gorgias platform.
– Manage Shopify orders, ensuring accurate updates and necessary changes.
– Handle Shopify customer profiles, ensuring up-to-date and precise information.
– Organize and categorize Shopify orders by adding relevant tags for streamlined tracking.
– Utilize GSuite, particularly Google Sheets, for effective data management and organization.
– Collaborate on project-based tasks as required, primarily involving data entry and research, with training provided.

Career Growth:
– You will be the lead for CS team that oversees the support team and the day to day operation which includes building the infrastructure of a great customer support service.

Requirements:
– Minimum of 1 year of experience in responding to customer support emails.
– Proficiency in Shopify eCommerce, including familiarity with its various features and functionalities.
– Experience using Gorgias or a similar customer support platform.
– Effective management and execution of changes to Shopify orders.
– Familiarity with the management of Shopify customer profiles.
– Proficiency in using GSuite, particularly Google Sheets.
– Preferred knowledge or experience utilizing ChatGPT or similar language models to enhance customer interactions.

We highly value individuals who thrive in a fast-paced environment, demonstrating adaptability to change. The ideal candidate should possess a proactive “get things done” attitude, showcasing a strong work ethic and a no-excuses, no-BS approach. We foster an environment that does not micro-manage, focusing on timely and accurate task completion.

Working Schedule:
– Monday to Friday (flexible hours; alternative working days may be discussed).
– Time tracking will be utilized only during probation
– Communication is primarily conducted via Slack.
– Availability and responsiveness required during working days, Monday to Friday.

Application Process:
To apply for this position, please submit your resume/CV along with your application containing responses to the following questions:
1. Elaborate on your previous customer support experience.
2. Describe your experience working with Shopify.
3. List the top 5 most common customer concerns you have handled as a Shopify Customer Support VA.
4. How do you cope with stress and pressure in a work environment?
5. What is your approach when assigned tasks cannot be completed within the given deadline?
6. Describe your experience in using AI.
7. Describe a situation when you disagreed with your manager. (Answers claiming never disagreeing will be disregarded)
8. List any other skills and tasks related to eCommerce that you can perform.

Ensure your application includes comprehensive answers to the above questions, and use the subject line “cs-applicant” when submitting your application.

We appreciate your interest and eagerly await the opportunity to discuss further with you.