Customer Support (Full time, Permanent Work From Home)

Are you a talented and highly organized individual with a passion for fostering meaningful client relationships? We are in search of a Client Relations Virtual Assistant to join our dynamic team. If you’re dedicated, communicative, and ready to provide exceptional support to our clients, we want to hear from you. This is an exciting opportunity to be part of a forward-thinking organization that values client satisfaction and teamwork. Join us as we strive to exceed client expectations and make a real impact.

Responsibilities:
– Answer incoming calls and assist client’s or other stakeholder’s inquiries
– Direct the inquiries to respective parties
– Build and maintain positive relationships with clients
– Act as the primary point of contact between the company and clients
– Ensure client satisfaction, and loyalty, and drive business growth
– Address client inquiries, concerns, and feedback promptly
– Develop strategies to retain clients and enhance loyalty
– Participate in meetings where the presence of the Client Relations department is needed and carry out the tasks outlined during the meeting
– Address and reply to clients who have submitted their reviews on our Google Business Page

Requirements:
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities.
– Experience in BPO or Customer Service is a plus
– Familiarity with the US Real Estate market is beneficial
– Able to work in the US Eastern Time Zone (EST), from Monday to Friday, 9am-6pm (40 hours weekly, inclusive of a daily 1-hour unpaid break)
– Stable high-speed internet and a distraction-free workspace
– Familiarity with “Follow Up Boss” or “Zillow” is a plus
– We use screenshot monitoring on our VAs

If you’re keen on joining us for a full-time and long-term role, email us your cover letter and CV at Click to view. Use the name of your favorite Filipino sports team (any sport) as the subject of the email, for us to ensure that you fully read and understood the description above. Failure to do so will result in the forfeiture of your application.