About Us:
, a leader in SEO and digital marketing automation utilizing GPT-4, is seeking a dedicated Customer Support & Fulfillment Manager to join our innovative team.
This part-time role is pivotal in enhancing our customer service and fulfillment processes, ensuring the efficient operation of our digital services through effective management and collaboration with our webmaster team.
Position: Customer Support & Fulfillment Manager (Part-time, 20 hrs/wk, 8 am – noon PHT)
Responsibilities:
– Daily Management and Oversight: Oversee the work of webmasters to guarantee the timely fulfillment of customer orders and support inquiries.
– Standard Operating Procedures (SOPs): Become highly familiar with ’s SOPs and basic technology to ensure seamless customer support and order fulfillment.
– Direct Communication: Check in daily with ’s two webmasters, making sure they are adhering to SOPs.
– Reporting: Report directly to the CEO on the performance of the webmaster team and the status of customer support and order fulfillment.
– Daily Standup Meetings: Conduct daily standup meetings with the webmaster team to discuss progress, obstacles, and strategies for improvement.
– Process Improvement: Provide suggestions for how we can improve our processes and technology to better improve customer retention.
Requirements:
– Proficiency in SOPs and basic technology related to digital marketing and web management.
– Excellent communication skills, with the ability to manage and motivate a team effectively.
– Strong problem-solving and analytical skills, capable of working independently and as part of a team.
– Experience in customer service team management, preferably in a digital or tech environment.
– Ability to report and provide valuable feedback to senior management.
What We Offer:
– A part-time position with SET HOURS from 8 am to noon PHT (likely to become full-time by August 2024)
– An engaging role that offers significant learning opportunities, especially in the areas of customer support, order fulfillment, and digital marketing automation.
– The chance to be a part of an innovative team at the forefront of SEO and digital marketing technology.
How to Apply:
To apply, please submit your resume, a cover letter outlining your experience relevant to this role, and, if applicable, a portfolio showcasing your work in customer support or fulfillment.
Also, share your favorite movie or game and why it’s your favorite, to give us a glimpse into your personality!
APPLICATIONS THAT DO NOT INCLUDE A RESUME LINK AND FAVORITE MOVE/GAME ANSWER WILL BE REJECTED IMMEDIATELY
APPLY FOR THIS JOB:
Company: SoHa Living
Name: Derek Sturman
Email: