Customer Support – HVAC

**Job Location:** Remote

**About Waza Home Comfort:**
Waza Home Services is a renowned provider of home services, including expert HVAC solutions. We pride ourselves on delivering exceptional service and innovative solutions, ensuring comfort and efficiency in our clients’ homes.

**Position Overview:**
We are on the lookout for a highly organized, customer-centric individual to fill the role of a HVAC Customer Service Receptionist. This key position involves managing service schedules, dispatching technicians, and being the initial contact point for our clients. The ideal candidate will be a communication maestro, possess stellar multitasking skills, and be committed to outstanding customer service. THIS ROLE IS FOR 40 HOURS PER WEEK, DURING EST BUSINESS HOURS.

**Key Responsibilities:**
1. **Client Communication:** Act as the primary contact for clients through phone and email. Handle inquiries, provide detailed information about our services, and ensure a seamless, professional client experience.
2. **Dispatching:** Schedule and dispatch HVAC technicians to service locations with efficiency. Keep tabs on progress and communicate updates to both clients and technicians.
3. **Appointment Scheduling:** Oversee and coordinate service appointments, ensuring clear communication of schedules to clients and technicians.
4. **Record Keeping:** Maintain precise records of client interactions, appointments, and technician dispatches.
5. **Support Services:** Undertake administrative tasks including billing, data entry, and client database management.
6. **Issue Resolution:** Quickly and effectively address client concerns, maintaining high standards of client satisfaction.

**Qualifications:**
– Prior experience in customer service, preferably within the HVAC industry.
– Exceptional communication and interpersonal skills.
– Capable of independent work with effective time management.
– Proficient with computer systems, including Microsoft Office, and CRM software.
– **Specific CRM Proficiency:** Strong proficiency in using CRM software is essential. EXPERIENCE WITH HouseCall Pro or Service Titan IS A MAJOR ASSET.

**Skills:**
– Ability to cross-sell to customers on the phone
– Outstanding organizational ability and attention to detail.
– Skilled in multitasking and prioritizing in a dynamic environment.
– Proficient in problem-solving and quick decision-making.
– Customer-focused approach.

**What We Offer:**
– Remote work setting.
– Competitive salary and comprehensive benefits.
– Professional growth and development opportunities.
– A supportive team and vibrant work culture.

**Application Process:**
Candidates should submit a resume and a cover letter highlighting their qualifications and experience, with an emphasis on HouseCall Pro proficiency. We will consider applications on a rolling basis until the position is filled.

Waza Home Services is an equal opportunity employer dedicated to fostering a diverse and inclusive work environment. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.