*About Us:*
DRINI creates smart and sustainable DTC brands and products to increase the well-being of customers in the long term. As a leading e-commerce company, we are committed to providing top-notch customer service and support. We are looking for a dedicated and enthusiastic Customer Support Representative who is proficient in German to join our dynamic team.
*Role Overview:*
As a Customer Support Representative at DRINI you will be the first point of contact for our German-speaking customers. You will provide outstanding support via email, chat, and phone, ensuring customer satisfaction and fostering positive relationships. This role requires excellent communication skills, empathy, and a genuine desire to help our customers.
*Working Hours*
You can work during Philippine or CET hours. Whatever suits you best.
*Key Responsibilities:*
– Respond to customer inquiries via email, chat, and phone in German.
– Provide accurate, valid, and complete information by using the right methods and tools.
– Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
– Maintain a high level of customer satisfaction by going above and beyond to resolve issues.
– Collaborate with other departments to address and resolve customer issues efficiently.
– Stay up-to-date with product knowledge and company policies to provide informed assistance.
– Document customer interactions and manage customer accounts in our CRM system.
– Identify and escalate issues to the appropriate department when necessary.
*Qualifications:*
– Proficiency in German, both written and spoken.
– Proven customer support experience or experience as a client service representative.
– Strong phone contact handling skills and active listening.
– Excellent communication and presentation skills.
– Ability to multi-task, prioritize, and manage time effectively.
– Familiarity with CRM systems and practices.
– Empathy and the ability to stay calm under pressure.
– High school diploma or equivalent; a college degree is a plus.
*What We Offer:*
– Competitive salary and benefits package.
– Opportunity to work in a fast-paced and dynamic e-commerce environment.
– Flexible working hours and remote work options.
– Comprehensive training and ongoing support to help you succeed.
– A positive and inclusive company culture.
– Opportunities for professional growth and career advancement.
*How to Apply:*
If you are passionate about providing excellent customer service and are fluent in German, we would love to hear from you! Please submit your information, resume, and portfolio via:
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Thank you,
Leon from DRINI.
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Company: Cascade Web Solutions
Name: Leon
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