Customer Support Level II (Phone + Email)

IMMEDIATE HIRE – WILL RESPOND TO QUALIFIED CANDIDATES IN 12-24 HOURS

* Overview
We are looking for a full-time (40 hours/week) candidate who is looking for a long-term position as a Client/Customer Service Representative. Qualified candidates will have:
– 3-5+ years of professional experience in Customer Service or BPO, and
– Fluent (near native) written and oral English communication skills.

This is a night-shift position – the hours are Wednesday – Sunday from 9 PM to 6 AM (PST, Manila).

** Your Work Day Will Include:
– Working a night shift, Wednesday – Sunday from 9 PM to 6 AM (PST, Manila).
– Becoming the in-house expert, always being the point of contact and knowing the fine details and differences between dozens of items (and their unique configurations) at any given time.
– Working with and providing support to Clients – building, configuring, and adjusting items sold using our software (SaaS).
– Providing phone and email support to our Clients (and our Client’s Customers).
– Logging activates and creating reports relating to the support you provide.

** You Enjoy:
– Working from home.
– Working with a small, friendly team.
– Solving problems and helping people.
– Being an expert that people rely on.

** You Can Work:
– From home, with your own hardware (e.g., laptop or computer, internet, headset), and use software to track your activities.
– With our team and our Clients (and their Customers), collaboratively and in English.
– The night shift in the Philippines, starting work in the evening (9 pm) and ending early morning (6am).
– Exclusively for us, without the need to maintain side jobs, because the attention to detail, availability, and overall demands of the position require your full attention.
– Occasional overtime; for example, every month or two, a teammate may become ill or we may have a surge in activities (sales).

** Qualifications:
– Fluent and near native written and oral English communication skills.
– 3+ years of experience in Customer Service or BPO, using English as the primary form of communication (phone and email).
– Technically savvy; having a good knowledge and understanding of modern technology, especially computers.
– Proficiency in GSuite (or Microsoft Office) – Drive, Docs, Spreadsheets.
– Attention to detail with the ability to manage and coordinate the fine details and differences between items sold and software configurations.

** Compensation and Benefits:
– Full benefits available in 3 months: flexible paid time off with major national holidays in the Philippines.
– Competitive starting salary with phased increase to full salary in 3-6 months.
– Direct deposit to your bank account in PHP.

* About Us
We have over a decade of experience employing and working with teammates in the Philippines. Our Client is an established (10+ year) marketing company with a SaaS model (Software as a Service). We have worked with our Client for more than 5 years, helping integrate offshore staff in the Philippines. We have successfully placed long-term offshore positions in Software Development, Software Quality Assurance, Customer and Client Support, and Administrative Support.

** We Have:
– Competitive compensation packages, including salary and benefits.
– Experience with offshore employment in the Philippines; some employees have 4-6+ years of tenure.
– A friendly team located on the USA, with two decades of combined experience in developing and supporting SaaS companies.
– A passion for providing excellent opportunities to work-from-home professionals in the Philippines.
– Flexible paid time off (honoring major national holidays in the Philippines).

* To Apply:
If interested, please apply with the following:
1) a cover letter,
2) your first available start date (within 1-2 weeks),
3) your desired salary (full time, 40 hours/week), and
4) any additional information you feel is relevant (e.g., links to voice recordings).