Customer Support Manager

Join our fast-growing company as a Customer Support Manager with fluent English.
You will be a part of a dream-team who will maintain and develop healthy customer relationships for a revolutionary cash-back program.

It is a full-time remote position.
Schedule: Monday – Friday, 9 PM – 6 AM Philippine time (night shifts).

At PEXLY you have great opportunity to get:
– Experience in the international company working with people around the globe;
– Compensation 600 USD monthly;
– Training will be provided by the company;
– Dynamic work in a young team of like-minded people;
– Management’s attention, support and motivation.

Your responsibilities:
– Develop healthy Customer Relationship;
– Keep clients engaged and regularly using products;
– Constant follow up on clients: service usage, issues,
renewals;
– Build customer loyalty and retention;
– Resolve customer issues;
– Review customer complaints and concerns and seek to
improve all aspects of the customer experience;
– Build Trust and Transparency with Clients;
– Collaborates with other departments to achieve
organizational goals;
– Escalate unresolved issues to relevant internal teams;
– Onboards New Clients (optional).

You are our perfect candidate if you have:
– English C1 or fluent written and speaking;
– Work experience in the same position;
– General knowledge of CRM systems;
– General knowledge of internet, software, Windows OS, Mac OS;
– You can work as a self-employed person;
– You can work from home, don’t be distracted;
– Knowledge of Google Suite (Gmail, Docs, Sheets, Calendar);
– Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back-office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!