Who Are We?
Nordic Quality is an extremely awesome, up-and-coming, online-based company selling physical products under several of our brands. The main one of which is in the gym and fitness category.
Who Are We Looking For?
We are searching for a Customer Service Representative (80% non-voice) who is fantastic like us to join our team. He/she will be working full-time for 40 hours a week, 7 hours between 7 AM – 7 PM Philippine Time, Monday through Friday, 2.5 hours between 7 AM – 7 PM Philippine Time, Saturday – Sunday, and must have the following qualifications:
***Major Goal;
Your primary goal as a Customer Support Manager at Nordic Quality is to cultivate a positive and seamless customer experience throughout every touchpoint, ensuring customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining high standards of service delivery. You will also play a pivotal role in fostering a customer-centric culture, where the focus is on efficient issue resolution, proactive identification of recurring problems, and continuous improvement of support processes.
***What would the tasks be?
-Develop and implement customer service procedures and guidelines to enhance the overall customer experience.
-Oversee and mentor a team of customer service leads, ensuring they adhere to company standards and best practices.
-Responding to emails sent by customers on Amazon US & Amazon UK, Spain, Germany, Italy, France);
-Responding to messages on Tawk. to;
-Answering calls from potential customers and customers;
-Making calls whenever needed;
-Answering questions and inquiries on product listings;
-Optimize listings din in all marketplaces aside from making sure they are live
-Converting low-rating comments to 5-star reviews;
-Create cases on Amazon Seller Central when necessary.
-Updating trackers for negative reviews;
-Following up with customers who left negative reviews;
-Checking listings on Amazon US & Amazon UK for possible attacks;
-Making sure all listings are live;
-Checking the inventory;
-Making manual fulfillment orders;
-Making monthly replacement/refunds reports;
-Approving orders on other e-commerce sites;
-Add or update product pages on the brand website
-Continuously assess and improve customer service processes to drive efficiency and customer satisfaction.
-Slack (communication tool) visibility during the contractor’s working hours.
-Other duties are assigned by the immediate superior that is related to the above-mentioned task.
***Competency requirements:
-With excellent communication skills oral and written
– Time Management Skills
– Attention to details
– Ability to follow SOPs
– With a pleasant attitude to handle multiple characters of customers
– Strong leadership and team management skills.
– Excellent organizational and problem-solving abilities.
He/She must also have the following:
-Stable Internet connection with at least 25mbps (Having a backup is a plus!)
-A reliable device (Having a backup is a plus!)
-Headphones/earphones (for meetings and collaboration)
****HOW TO APPLY?******************************
Congratulations on making it this far in this job posting! Interested? We’d love to hear from you. To send an application, please carefully follow all of the instructions below:
1. Use the following as the subject of your message:
[Application – CS Manager – (Insert Your Full Name Here)
Example: CS Manager – Juan Dela Cruz
2. The body of your message will serve as your cover letter.
3. IMPORTANT: At the very first line, type at least one of the names of the company’s MAIN BRAND. Hint: Google is your friend.
4. In your cover letter, talk about your experience and persuade me to add you to the team, showcasing your writing skills. Don’t forget to provide a link to your resume (strictly with your photo).
NOTE: We will only consider candidates who will follow the guidelines and procedures of this application process.
Good Luck!!!
Marie
HR – Nordic Quality
APPLY FOR THIS JOB:
Company: Nordic Quality
Name: HR – Nordic Quality
Email: