Are you a seasoned customer support manager? Are you passionate about driving your team to success? Do you have an eye for taking customer feedback to potential points of improvement of the department and processes?
If you answer yes to these questions, then we want you to be in our team.
We are an 8-figure eCommerce holding company that has successfully scaled multiple brands in just two years! We’ve hit our $25m run rate in 2022, and we project to reach up to $40m in 2023…But there’s one thing stopping us.
We need a full-time Customer Support Manager who will help us push our CS department even further.
My time zone: AEST or UTC + 10, it will definitely help if you’re in a similar time zone but not essential
Must have had past experience handling a team of at least 10 customer experience agents for 3+ years
————————–
We are looking to hire a new member to join our growing team. We would first start off on a trial basis, with the intention of transitioning you to a permanent role.
Social Media:
Ticket Platform:
Gorgias
Website Platform:
Shopify
Team Communication Tool:
Slack
Why WNW?
– Specialising in paid traffic
– We believe in investing in our people; resources, training, and more will be provided
– Work with an amazing team that is dedicated to supporting each other and growing together
– Competitive salary
– Permanent work from home
– Opportunity for long-term engagement & job security
– Opportunities for expansion of responsibilities & promotion into leadership roles subject to performance
WHAT WILL THIS ROLE INCLUDE?
– Manage our team of customer experience senior and junior agents
– Measure and monitor individual and team performance
– Identify and resolve bottlenecks and roadblocks that are preventing our business to move to the next level
– Push the team to continuously improve and adapt to the continually changing trends in customer experience
DOES THIS SOUND LIKE YOU?
– You have at least 3+ years of leading a team in customer experience
– You must have strong spelling, grammar and communication skills and are able to comprehend and respond to complex English statements and slangs
– You are meticulous and detail-oriented
– You are a self-starter and can work independently without supervision
– You are comfortable working with other people remotely
– You are open to change and feedback
– You are proactive and constantly finding new ways to improve your performance
– Say the words ‘Viva Magenta’ at the end of your answer to the last question on your loom application.
– You take pride in the results that you deliver
– You will put in the extra effort to deliver desired results and KPI
If you are serious about this role, go to send me a video with your face telling me what makes you a good candidate for the job.
In your video also answer these three questions:
What are the most important performance indicators in the Customer Experience team?
How do you push struggling agents to improve their output?
What is your strategy in manning/scheduling?
Submit your loom in this form and answer the questions inside: /6923630/f/6k9be-4882/0RT0427GU9A9HTE0ZM
If this sounds like you, we welcome you to apply!
Job Types: Full-time, Permanent
Salary: Php40,000.00 – Php50,000.00 per month
Benefits:
Work from home
Supplemental pay types:
Bonus pay
Overtime pay
Performance bonus
APPLY FOR THIS JOB:
Company:
Name: Will Wu
Email: