Customer Support Officer

Urban Forest Care is a renowned Arboricultural Service company based in the beautiful port city of Fremantle, Western Australia.

Our tree care company is driven to deliver the best solutions to our customers to maximize the benefits of their trees. We offer tree retention-focused solutions to meet our customers’ needs while maintaining as many trees as possible to help grow our community’s urban forests. We proudly support community tree care projects, with over 30,000 trees given away last year to further grow our urban forests.

By investing in the development of our teams and joining with industry experts, organizations, and alliance groups, Urban Forest Care has established itself as an industry leader that provides industry best practices with a broad range of solutions to meet our customers’ tree care needs.

We currently have an opportunity for the right person to join our team in a Customer Support role. This is a key position, as you’ll be the first point of contact for our customers, helping to enhance their overall experience with Urban Forest Care. You will play a crucial role in the success of our operations by providing knowledgeable, friendly, and efficient service.

Job Title: Customer Support Officer

Location: Fremantle, Western Australia

Job Type: Full-Time

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat with a professional and positive demeanor.
Provide accurate information about our services, including details about tree care, maintenance plans, and community projects.
Assist customers with scheduling appointments, processing payments, and providing updates on service timings.
Collaborate with our arborists and field teams to ensure customer needs are met and any issues are resolved swiftly.
Maintain and update customer records in our database, ensuring all interactions are logged accurately.
Contribute to the development and improvement of our customer service protocols and procedures.
Participate in training sessions and workshops to stay up-to-date with the latest industry practices and customer service trends.
Skills and Qualifications:

Proven experience in a customer service role, preferably in a similar industry or service-oriented environment.
Excellent communication skills, both verbal and written, with the ability to convey information effectively.
Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.
A friendly and professional demeanor, with a strong customer service orientation.
Basic knowledge of tree care and arboricultural practices is highly desirable.
Proficiency in using customer relationship management (CRM) software and other common office software.
Benefits:

Competitive salary and benefits package.
Opportunities for professional development and training.
A supportive and inclusive work environment.
Being part of a company that actively contributes to the sustainability and enhancement of urban forests.
To apply, please submit your resume and a cover letter outlining your suitability for the role to Click to view.