Customer Support / Operations Associate

Akashi-Kama is a California-based clothing brand. Our products are inspired by traditional aesthetic and modern contexts, and by our Asian American heritage. Our brand represents multiple cultures coming together to make something new. Akashi-Kama started in 2019, and has been seen in GQ, Valet Mag, Gear Patrol, and others.

Job Details

We are looking for a Customer Experience representative to help provide a quality experience for our customers. This position will be acting as a brand representative, and will be responsible for day-to-day communications with all customers, providing an elevated experience, as well as improving flow and process.

For this role, you should be a self-driven individual that is looking to learn valuable skills with a growing Ecommerce clothing brand. Attention to detail, communication and organization are incredibly important.

We are a stable employer and will provide all training. Experience is required, but a willingness to learn and work hard is essential. Continued learning and loyalty will open opportunities for you to advance in responsibility and compensation.

Time requirement

8am – 4pm PST (1 hour lunch)
Monday – Friday
13th Month Included
US Holiday Schedule

Responsibilities

– Read and reply to customer inquiries regarding product, order process, shipping, delivery, etc.
– Represent the AKASHI-KAMA brand using excellent service and brand voice
– Manage returns and exchanges process in spreadsheets, communicate between remote team and the warehouse
– Track Ecommerce Inventory in Shopify and other softwares
– Maintain ongoing communication with cross-functional team members
– Occasionally support company initiatives in relation to product launches
– Continuously build knowledge of company product, history, and brand mission
– Strive to meet and exceed personal and team goals
– Collaborate in gathering customer service data and information when necessary
– Communicate clearly with management on tasks
– Manage daily administrative tasks and documents, as well as general formatting
– Attend weekly team meetings within working hours and provide valuable feedback, insights, and ideas
– Take on other projects and responsibilities when necessary in a rapidly moving environment

Requirements for consideration

– Include an animal that best represents you in the subject line (required)
– Prior experience in customer service / customer experience
– Excellent English Written and Verbal Communication Skills
– High-speed internet / Stable internet
– Experience using Google docs and computer literacy
– Must be organized, accountable, and illustrate keen attention to detail. Able to work both independently and collaboratively
– Able to commit to long term employment

Overall, we are looking for a person with a positive attitude, professionalism, reliability, great time management skills, open communication, and a passion to learn! We are a growing team in an exciting industry.

If this is you or someone you know, please apply with your resume and cover letter to Click to view