Customer Support Over Email/Phone

About Us:
We are a dynamic and growing e-commerce company specializing in pain relief products. Our commitment to providing exceptional customer service sets us apart from our competitors. To further strengthen our team, we are seeking a talented and dedicated Customer Support Representative to join us on a full-time basis.

Job Description:
As a Customer Support Representative, you will play a crucial role in ensuring our customers receive prompt and efficient support. Your primary responsibilities will include handling customer inquiries via email and answering phone calls. This is a remote position, and we are specifically looking for candidates based in the Philippines to align with our customers’ time zones.

Responsibilities:

Respond to customer inquiries and provide accurate and helpful information via email, ensuring high customer satisfaction.
Handle incoming phone calls from customers, assist with inquiries, and take orders efficiently and professionally.
Collaborate with other team members and departments to resolve customer issues effectively.
Identify and escalate complex inquiries or customer complaints to the appropriate teams for further assistance.
Maintain a thorough understanding of our products/services, pricing, promotions, and policies to provide accurate information to customers.
Ensure adherence to company guidelines, policies, and procedures in all customer interactions.
Continuously strive for personal and professional development, actively seeking feedback to enhance your performance.
Requirements:

Fluent English language skills, both written and spoken, with excellent grammar and spelling.
Proven experience in a customer support role, preferably in an e-commerce or similar industry.
Strong communication and interpersonal skills, with a friendly and professional phone manner.
Ability to handle challenging customer situations with empathy and professionalism.
Familiarity with using Google Sheets or similar tools for basic administrative tasks.
Exceptional problem-solving abilities and attention to detail.
Strong time management and organizational skills to prioritize tasks effectively.
Reliable internet connection and a dedicated, distraction-free work environment.
Availability to work full-time during [specify working hours in the Philippines].
Positive attitude, self-motivated, and a team player.

Application Process:
If you are passionate about delivering outstanding customer service and possess the required skills, we would love to hear from you. To apply, please submit the following documents:

Updated resume/CV
Brief cover letter outlining your relevant experience and why you are interested in this position
Please note that only shortlisted candidates will be contacted for further steps in the selection process.

Benefits:

Competitive salary commensurate with experience and qualifications.
Full-time position with stable employment.
Remote work opportunities, provide flexibility and work-life balance.
Opportunity to be part of a fast-growing and dynamic team.
Learning and growth opportunities within the company.
Join our team and contribute to our mission of providing exceptional customer support! We look forward to receiving your application.