Customer Support Representative

Job Description: Customer Support Representative at Lula Convenience
Position: Customer Support Representative
Location: Remote
Employment Type: Full-time

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Lula Convenience, a leading convenience store platform, is seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative.

As a Customer Support Representative at Lula Convenience, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, concerns, and providing support to our valued customers. This is an incredible opportunity to be part of a company that is reshaping the convenience store industry.

Responsibilities:
• Engage with customers promptly and professionally through various communication channels such as phone, email, and, live chat.
• Provide accurate and helpful information about Lula Convenience’s products, services, and delivery options to customers, ensuring they have a comprehensive understanding.
• Assist customers with order placements, modifications, and tracking, ensuring a smooth and efficient experience from start to finish.
• Effectively troubleshoot and resolve customer issues, complaints, and concerns, striving to exceed their expectations while adhering to our company policies.
• Maintain accurate records of customer interactions, inquiries, and resolutions using our customer support software or ticketing system.
• Collaborate with internal teams, including logistics, operations, and technology, to address customer issues and improve overall customer experience.
• Stay up-to-date on industry trends, competitor activities, and market developments, providing insights and suggestions to enhance our customer support processes.
• Handle ad-hoc tasks and additional responsibilities as needed, demonstrating flexibility and adaptability to support the overall customer support function.

Qualifications:
• At least 2 years’ experience in customer support or a related role is preferred.
• Exceptional written and verbal communication skills, with the ability to clearly and effectively convey information.
• Strong problem-solving abilities, displaying quick thinking and creativity in resolving customer issues.
• Empathetic and patient demeanor, with a genuine desire to assist customers and ensure their satisfaction.
• Strong organizational skills and the ability to multitask effectively, prioritizing workload based on customer needs.
• Familiarity with customer support software, ticketing systems, and CRM tools is a plus.
• Proficient in standard office software such as email, spreadsheets, and word processing applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays, to meet the needs of our customers.

At Lula Convenience, we believe that exceptional customer support is the backbone of our success. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to join our team. Apply today with your resume and a cover letter detailing your relevant experience and why you believe you are the perfect fit for this role.

Please note that this job description is a general guideline and may be subject to modification based on the specific requirements of Lula Convenience and its evolving customer support needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.