Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. As a part of our job board platform, you will play a crucial role in maintaining the quality of our listings and ensuring a seamless experience for our users. Your primary responsibilities will include approving and disapproving user edits, managing queries, and handling support tickets.

**Key Responsibilities:**
– Review and approve or disapprove user edits on job listings based on set guidelines.
– Manage and resolve user queries and support tickets in a timely and professional manner.
– Provide excellent customer service through various communication channels (email, chat, etc.).
– Maintain accurate records of user interactions and transactions.
– Collaborate with other team members to improve processes and user experience.
– Assist in the development of user support materials and documentation.

**Qualifications:**
– Proven experience in a customer support role or a similar position.
– Excellent written and verbal communication skills in English.
– Strong attention to detail and ability to follow guidelines accurately.
– Proficiency in using customer support software and tools.
– Ability to work independently and manage time effectively.
– A proactive and problem-solving mindset.

**Hiring Process:**

1. **Initial Application Screening:** Submit your resume and cover letter.
2. **Online Tests:** Selected candidates will undergo tests to assess typing speed, English proficiency, and problem-solving skills.
3. **Interviews:** Shortlisted candidates will be invited for a virtual interview.
4. **Assessment Centre:** Final candidates will participate in an assessment center to evaluate their suitability for the role through various activities and tasks.

**Benefits:**
– Competitive salary of 20,000 PHP per month.
– Opportunity to work remotely and manage your own schedule.
– Be part of a growing team with opportunities for career advancement.
– Gain valuable experience in a dynamic and fast-paced environment.

**How to Apply:**
If you are passionate about providing excellent customer support and meet the above qualifications, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the best fit for this role.