We are looking for a Customer Support Representative who will serve as front-line support to our customers, helping make our process run productively and ensuring a smooth online shopping experience. This person shall be involved in resolving product issues, answering customer inquiries, addressing concerns, and providing phone-based support to customers. The responsibility entails understanding customers’ needs, giving them information about products, and offering solutions that ensure a good customer experience.
Job Duties:
• Answer customer inquiries in the support email queue
• Answer and provide Customer Support calls and emails
• Fully memorize the Amazon Core 13 policies
• Ask questions when needed
• Open to constructive feedback and shows a strong willingness to learn
• Beginner in lighting terminology and Sunco products
• Knows what resources are available for all inquiries including the Customer Success policies and procedures, Teams Drive, Teams Chats, Products, Teams, Leads, and Managers
Qualifications
• Preferably, a college graduate or with a bachelor’s degree
• Relevant experience working in a BPO, call center, customer service, or customer support role
• Experience in email and phone support
• Excellent written and spoken English skills
• Strong active listening and verbal communication skills
• Proficiency in problem-solving
• Ability to multi-task and manage time effectively
Additional Requirements
• Reliable internet access
• Private remote workstation
• Availability to work Monday to Friday from 8:00 AM to 5:00 PM Pacific Time
How to apply
• Please include the title of the position and your name in the subject line when you apply.
• Please link a copy of your resume in the message.
• In the body of your application, kindly include the answers to the following questions:
1. Are you comfortable taking phone calls?
2. Do you have any experience as a phone support/handling call?
3. Do you have any experience in an E-commerce Industry
4. Do you have any background in using Zendesk?
5. What is your desired salary for this role? (Please provide your hourly rate expectation in USD)
6. Are you comfortable working in a fully remote position from 8:00 AM to 5:00 PM PST?
7. Can you confirm if you have access to the necessary device(s) required for remote work, including a computer or laptop, a stable internet connection, and noise-cancelling headphones?
8. Kindly create a short voice recording introducing yourself, your hobbies, and your work experience through / and attach the link here.
About the Company
Sunco Lighting is an online lighting retailer based in Valencia, CA. Thanks to our amazing and talented employees, today we are one of the largest online lighting retailers in the US. We value our collaborative, open, and people-first culture deeply, and we are invested in making Sunco a positive place where our team members thrive every day.
APPLY FOR THIS JOB:
Company: Arispheris
Name: Sunco Recruiting Team
Email: