We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative (CSR). This role is not just about addressing inquiries; it’s about laying the foundation for a promising career within our organization. As a CSR, you will play a pivotal role in ensuring exceptional customer experiences, setting the stage for potential advancement to Level II roles such as Account Management and Sales Specialist.
Job Responsibilities
– Efficiently navigate and respond across various communication platforms, including live chat, email, and phone.
– Initiate timely outreach to users, anticipating needs and offering solutions, ensuring they always feel heard and valued.
– Harness the ability to convey information with clarity, compassion, and understanding, bridging any distance between the company and its users.
– Quickly and accurately identify user challenges, drawing upon product knowledge and technical know-how to provide solutions.
– Engage seamlessly within the ecosystem, knowing when to operate autonomously and when to call upon team expertise.
– Continually update knowledge of our offerings, positioning yourself to address user inquiries with confidence and precision.
– Tackle any user concerns with grace and efficiency, ensuring outcomes that resonate with our commitment to service excellence.
– Familiarity or the ability to quickly adapt to prevalent help desk/ticketing solutions is an advantage, ensuring streamlined user interactions.
– Performs other related duties that may be assigned from time to time.
Job Requirements
– Prior experience working as a Customer Support Representative
– Fluent in spoken and written English to effectively communicate with customers.
– Strong customer service skills with a passion for delivering excellent customer experiences.
– Friendly and approachable demeanor to build positive relationships with clients.
– Strong problem-solving skills to address customer inquiries and resolve issues effectively.
– Proficiency in email communication to handle customer inquiries and provide necessary assistance.
– Tech Stack: Slack, Google Suite (Email, Calendar, Meet), Loom, Aircall, Zoho One Suite (CRM, Desk, Sales IQ, Books, Learn), Guru, Coda, Dashlane, , Lattice,
PERKS AND BENEFITS TO ENJOY:
– WORK-FROM-HOME PERMANENTLY
– Good salary package with incentives (performance-based)
– Paid time off (PTO)
– 13th Month Pay
– Healthcare insurance with dental coverage
– Fun team socials (with raffle draws!)
APPLY FOR THIS JOB:
Company: Aaraya Claims
Name: Maricel Manrida
Email: