ABOUT US:
is a leading provider of innovative education software solutions, specializing in AI tools that enhance productivity and efficiency for businesses, students and individual users alike. We are committed to delivering exceptional customer service and support to our diverse clientele.
JOB OVERVIEW
As a Customer Support Representative at Smodin, you will play a crucial role in enhancing the user experience by providing timely and effective solutions to customer inquiries. Your responsibilities will include addressing technical issues, managing customer relationships, and maintaining detailed records of customer interactions. You will work closely with our development and product teams to relay customer feedback and contribute to the continuous improvement of our service offerings.
Key Responsibilities:
Customer Interaction: Promptly respond to customer emails and inquiries with professionalism and courtesy.
Issue Resolution: Troubleshoot and resolve technical issues while providing accurate information to customers.
Record Keeping: Maintain detailed and accurate records of customer interactions, documenting discussions and actions taken.
Team Collaboration: Collaborate with team members to enhance customer support processes and improve overall service delivery.
Product Expertise: Maintain knowledge of new products, services, and policy changes to provide informed support.
Feedback Collection: Gather customer feedback to enhance future interactions and support continuous service improvement.
Qualifications:
Ability to work independently, multitask, and prioritize in a dynamic environment.
Excellent written and verbal communication skills in English, including proper grammar.
Strong interpersonal skills with a focus on empathy and patience.
Ability to reduce churn – retain/save customers.
Needs to be able to use Postman to send requests and to manage accounts with Chargebee.
Able to teach customers how to use the tools on the site apps, update billing, account settings, etc.
Keen attention to detail and strong problem-solving abilities.
Adaptability to new tools and changes in a fast-paced industry.
kindly click on this link to apply: /unMyySDAfcgsBLcp9
APPLY FOR THIS JOB:
Company: Blackwater Associates, Inc.
Name: Kiyan Sheikh
Email: