Customer Support Representative

We are currently in search of a proficient and seasoned Customer Support Representative to become an integral part of our team. As a member of our customer support team, you will play a crucial role in ensuring unparalleled customer satisfaction by promptly and effectively addressing inquiries and concerns.

If you boast a minimum of 5 years of experience in the customer service sector and possess outstanding email response skills, capable of responding within 1-2 minutes per email once connected to our system, we invite you to reach out.

This role is both challenging and rewarding, requiring excellent communication, problem-solving prowess, and a dedication to delivering exceptional customer support.

Responsibilities:

– Address customer inquiries and deliver accurate and timely solutions via email.
– Manage a high volume of customer emails, ensuring a swift turnaround for each response.
– Demonstrate a comprehensive understanding of our products, services, and policies to assist customers effectively.
– Proactively identify opportunities to enhance the customer experience and provide feedback to the team.
– Strive to meet and exceed customer service performance metrics, including response time and satisfaction scores.

Qualifications:

– Minimum of 5 years of customer service experience, preferably in the ECommerce sector.
– Experience in managing customer support for the UK, Germany, and Central Europe.
– Proficiency with Shopify.
– Experience with Reamaze is a plus
– Outstanding written and verbal communication skills, demonstrating a strong command of the English language.
– Proven ability to handle a substantial volume of emails while consistently maintaining exceptional response times.
– Exceptional problem-solving skills, displaying the capacity to think critically and independently.
– Strong attention to detail, coupled with the ability to multitask effectively.
– Possesses an empathetic and patient demeanor when interacting with customers.
– Demonstrates proactive and critical thinking.
– Flexible schedule, with the capability to work weekends, evenings, and holidays as required.

Benefits:

Competitive salary based on experience and qualifications.
Ongoing professional development and training opportunities.
Collaborative and supportive work environment.
Opportunity for career growth and advancement within the company.

Kindly type ECOMCSR at the beginning of your response to demonstrate your attention to detail and commitment to thoroughly reading the job description. (Responses without “ECOMCSR” in the intro will be disregarded.)

Send your CV to Click to view