Customer Support Representative

Join our fast growing company as a Customer Support Representative with fluent English.
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and guiding them through various processes. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to troubleshoot effectively in a fast-paced environment.

It is a remote full-time position.
Schedule: Friday – Tuesday, 6 pm – 3 am Manila time.

What we offer:
– Experience in the famous IT company working with people around the globe;
– Compensation 500 USD/month during the probation period and 550 USD/month + bonus after it;
– 100% remote job;
– 20 paid vacation days and 10 paid sick leaves per year;
– Dynamic work in a young team of like-minded people in a progressive business sphere.

Your responsibilities:
– Manage open tickets and calls in a timely manner;
– Achieving the previously set KPIs (CSAT, SLA, Productivity, % of missed calls, etc);
– Following the assigned priority;
– Maintaining 24/7 coverage for clients;
– Keeping the database and FAQs up to date;
– Offer overall workflow improvements;
– Maintain regular reporting.

You are our perfect candidate if you have:
– Fluent English (writing and speaking);
– Experience as a Customer Support Representative;
– Experience with CRMs;
– Strong problem resolution skills;
– Ability to work in a stressful situation, skills of active listening and attention to detail, respect for the Client and focus on helping them;
– Self-employment. We will sign a contract with you as with independent businessman;
– You can work from home, don’t be distracted;
– Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!