Customer Support Representative

Hello,

We are looking to add a full-time dual-role staff member to our team. We need someone who can provide support to our users through email, chat, and on our social media pages and outbound marketing functions. This is a non-voice position and templates are already provided.

The ideal candidate:

– Must have strong written, and verbal communication skills
– Must be able to work MST or Pacific time, at least 40 hours per week
– Current work schedule is 4 days a week 10 hours per day.
– Willing to work during the weekends and holidays
– Previous customer support experience
– Access to reliable PC and stable internet.
– Must add the word orange on the subject line
– Be able to meet via live video with teammates and management.
– Must be able to quickly learn our tools

Starting pay is $4-$5 per hour depending on your qualification
Anyone hired will have to use Time Doctor to track time.
Pay will be bi-monthly through PayPal. Pay is in arrears
PTO will be provided after 3 months.
Major Philippines’ holidays will be paid.
The tentative Starting date is on February 6, 2023.

If you’re good with all of that, please tell us about yourself and kindly answer the questions below.

1. What are your experiences related to customer service? What are the challenges you met and how did you overcome these things?
2. Why do you think we should hire you? What are your competencies? strengths? weaknesses?
3. Give me your response if you encounter a customer asking for a refund however, the customer is not eligible.

Please don’t forget to add a link to your resume.

The job we are offering is not a contract job, it is LONG-TERM and FULL-TIME. We do not need someone who will only work for us for a few months or so.

Thank you for reading and we’re looking forward to hearing from you!