We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative (CSR). This role is not just about addressing inquiries; it’s about laying the foundation for a promising career within our organization. As a CSR, you will play a pivotal role in ensuring exceptional customer experiences, setting the stage for potential advancement to Level II roles such as Account Management and Sales Specialist.
Position Overview:
As a CSR, you will focus on truly understanding our clients’ needs, actively listening, and providing solutions proactively. We are not only looking for problem-solvers but trust-builders, ensuring that the company remains synonymous with unmatched user experience.
Job Responsibilities
Efficiently navigate and respond across various communication platforms, including live chat, email, and phone.
Initiate timely outreach to users, anticipating needs and offering solutions, ensuring they always feel heard and valued.
Harness the ability to convey information with clarity, compassion, and understanding, bridging any distance between the company and its users.
Quickly and accurately identify user challenges, drawing upon product knowledge and technical know-how to provide solutions.
Engage seamlessly within the ecosystem, knowing when to operate autonomously and when to call upon team expertise.
Continually update knowledge of our offerings, positioning yourself to address user inquiries with confidence and precision.
Tackle any user concerns with grace and efficiency, ensuring outcomes that resonate with our commitment to service excellence.
Familiarity or the ability to quickly adapt to prevalent help desk/ticketing solutions is an advantage, ensuring streamlined user interactions.
Performs other related duties that may be assigned from time to time.
Job Requirements
Prior experience working as a Customer Support Representative
Fluent in spoken and written English to effectively communicate with customers.
Strong customer service skills with a passion for delivering excellent customer experiences.
Friendly and approachable demeanor to build positive relationships with clients.
Strong problem-solving skills to address customer inquiries and resolve issues effectively.
Proficiency in email communication to handle customer inquiries and provide necessary assistance.
Tech Stack
Slack
Google Suite:
Email: Integrated into our ticketing software.
Calendar: For scheduling and time management.
Meet: For video conferencing.
Loom
Aircall: VOIP system for internal and external calls.
Zoho One Suite:
Zoho CRM
Zoho Desk: Ticketing software for customer queries and issues.
Zoho Sales IQ: Live chat support.
Zoho Books: Managing customer invoices.
Zoho Learn: Training platform.
Guru
Coda
Dashlane
Lattice
Why Join Us?
Permanent work-from-home / remote set-up
Outstanding career growth
Leadership opportunities
Competitive salary with financial incentives
Passionate, energetic & innovative work culture
Friendly team-driven environment
Skills and experience development
Don’t forget to attach your PDF resume and send it to . Please indicate the job title in the subject line.
APPLY FOR THIS JOB:
Company: CoachOS
Name: Brianna Marie Nolasco
Email: