Customer Support Representative

Job Title: Part-Time Customer Support Representative

Join our dynamic e-commerce team! We are looking for a dedicated Customer Support Representative with expertise in Shopify, e-commerce, dispute resolution, and Helpdesk/CRM systems. Your role will be central to our customer service operations, ensuring seamless interactions and satisfaction.

Key Responsibilities:

Customer Interaction: Act as the primary contact for customers, managing emails and assisting with orders and returns.
Problem Solving: Quickly identify solutions for customer queries, troubleshoot issues, and handle incoming disputes and chargebacks.
Feedback Collection: Gather customer feedback to improve supplier procedures and shipping methods.
Ideal Candidate:

Experience: Proficient in customer support, especially within the Shopify, e-commerce and dropshipping business model landscape.
Technical Skills: Familiar with Helpdesk/CRM systems and adept at managing customer interactions.
Analytical and Problem-Solving Skills: Strong analytical abilities to diagnose issues and provide effective solutions.
Communication and Organization Skills: Excellent verbal and written communication skills, and highly organized in managing tasks and interactions.
Attributes: Friendly and polite, even in stressful situations. Good business acumen to detect anything that might harm our company’s reputation and improve business performance.
Proactive, detail-oriented, patient, and optimistic. Include the color blue in your application to demonstrate attention to detail.
Why Join Us?

Flexibility: Enjoy the benefits of remote work with a flexible schedule.
Growth: Begin as a Trainee Support Representative with 15-30 hours per week, with the potential for advancement to a management role.
Skill Development: Enhance your digital marketing and customer service skills in a thriving e-commerce environment.
Culture: We value open communication, constructive feedback, and continuous improvement. Our team is supportive and collaborative, striving for excellence in all we do.
How to Apply:

Start Date: As soon as possible.
Trial Period: A 3-week trial to assess suitability, with potential for promotion to Junior Customer Support Representative.
Ready to embark on this exciting journey with us? Apply today and be a part of our growth and success!