You love putting a smile on someone’s face and are a master at calmly diffusing a difficult situation. You are an excellent communicator and are highly self motivated. Problem solving is a passion of yours and you love taking initiative on any task at hand. You are super organized and have exceptional attention to detail. You’re a self starter, take initiative and help out where needed.
Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. You will be the main point of contact for our customers and it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. Hours will be full time.
Where: Remote
Time Commitment: Full Time – PST Hours
– Previous experience in Customer Service 1yr +
– Excellent Communicator – verbal and written
– Highly Organized
– Quick Learner
– Compassionate
– Excellent Problem Solver
– Experience using Shopify backend
– Able to work between the hours 8am – 5pm Pacific Standard Time and some potential weekend hours
– Past apparel fit knowledge an asset
Compensation: Dependent on Experience
Interested? Please answer the following questions and send us your resume outlining a bit about you, your work experience and your interest in Londre Bodywear ()
Questions
1. How would you define good customer service?
2. Describe a time you had to deal with a difficult customer, and how you handled it.
3. Provide an example of when you had to use your problem-solving skills to resolve a customer issue.
4. What do you do if you don’t know the answer to a customer’s question?
5. What are two or three qualities a person needs to deliver strong customer service?
6. What would you do if a customer claims the product they received through shipping is damaged or defective?
7. Describe yourself in 3 words.
APPLY FOR THIS JOB:
Company: Content Creator
Name: Carly Bolderston
Email: