Customer Support Specialist and Sales Support
Overview
Headquartered in Miami, USA, PM Accelerator is one of the fastest-growing companies in the field of product management. We focus on helping international professionals around the world transition quickly into product management, securing top offers from top tier companies, and becoming product leaders. Our unique job search framework, developed by founder Dr. Nancy Li, helps to solidify PM skills, create product portfolios, overcome various challenges in the PM job search, accelerate career development, build a global network of product managers, and secure high salaries during job changes and searches. Website:
About the Founder:
Dr. Nancy Li is a Director of Product, a Mentor, a YouTuber, and featured in Forbes. She moved to the US with $800 in her pocket as an immigrant, then became one of the youngest Director of Product in 4 years. She had held leadership roles in multiple Fortune 500 companies. Her goal is to help people do the work they love and increase their income by becoming a product manager.
About the Role
As a Filipino Customer Support Representative, you will be responsible for providing exceptional customer service to our clients and supporting our sales team. You will be the first point of contact for our customers, ensuring that their needs are met and providing solutions to their concerns.
Key responsibilities include:
Identify and connect with potential customers through customized messages using email, LinkedIn, Instagram, and other platforms.
Respond to customer inquiries via phone, email, chat, or other communication channels.
Provide product and service information to customers and identify upselling opportunities.
Resolve escalated or complex calls from customers with professionalism and patience.
Conduct online community management, including facilitating engagements, creating community events, answering questions
Proactively monitor performance metrics
Create and manage online and offline events through Meetup, LinkedIn Events, Eventbrite
Communicate with event attendees and manage event logistics
Other Activities
Collaboration with team when necessary
Attend team meetings for updates
Other activities assigned by the company as needed
Requirements:
Very fluent in English
Bachelor’s degree preferred.
Minimum of 2 year of experience in Customer Support or a related field.
Strong verbal and written communication skills.
Ability to handle complex customer situations with empathy and understanding.
Proficient in using computer systems and customer relationship management
Respond to customer inquires in a timely manner, such as in 10 minutes or reasonable time frame during normal business hours.
Respond to urgent customer requests during the weekends if urgent matters occur.
Proactive and able to work independently as well as part of a team.
Work hours : 8am-12pm EST and 8pm-12am EST ( Morning and Evening in the Philippines) Subject to change based on team needs
This is a full-time job. If you have other full-time or part-time jobs, please DON’T apply.
Benefits:
Competitive pay and performance-based incentives, such as sales commission.
Opportunities for professional growth and development.
Access to community/company training programs
How To Apply
Resume
Why do you want to work for PMA and why are you’re the right fit for this role
All applicants will receive a takehome exam to access your skills
APPLY FOR THIS JOB:
Company: Cape Collective Ltd
Name: Dr. Nancy Li
Email: