Are you passionate about providing exceptional customer service and making a positive impact? We are seeking a dedicated CSR to join our team! As a CSR, you will be the first point of contact for our customers, playing a vital role in ensuring their satisfaction and maintaining positive relationships with our valued clients. Reporting to the Operations Manager, you will have the opportunity to work remotely and make a difference from the comfort of your own home.
About Us
Trading for over a decade, we are an e-commerce company that empowers individuals to live an active and balanced lifestyle. Our mission is to inspire confidence and well-being through high-quality activewear that seamlessly blends fashion with function. With a commitment to innovation and sustainability, we strive to create clothing that not only looks good but also performs exceptionally, whether you’re hitting the gym, practicing yoga, or simply enjoying an active lifestyle.
The Role
Handle customer inquiries via email, live chat, and other communication channels promptly and professionally.
Provide accurate information and assistance to customers regarding product inquiries, order status, shipping updates, returns, refunds, and other inquiries related to their shopping experience.
Troubleshoot customer problems and resolve issues promptly and efficiently, escalating complex issues to the appropriate department when necessary.
Process orders, returns, refunds, and exchanges according to company policies and procedures.
Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
Collaborate with other departments such as Sales, Marketing, and Operations to address customer needs and improve overall customer experience.
Stay informed about company products, services, promotions, and policies to effectively assist customers and provide accurate information.
Adhere to established performance metrics, including response time, resolution time, customer satisfaction scores, and quality standards.
This is a 5-day work week (Monday, Tuesday, Wednesday, Friday and Saturday) from 11am – 8pm AEST (9am – 6pm PHT) with
Thursday and Sunday off. This work schedule is subject to change depending on the needs of the business.
Requirements
Bachelor’s Degree in Communication/ related field or 2-3 years of relevant experience in customer service, preferably in an e-commerce setting.
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problem-solving abilities and the ability to remain calm and composed under pressure.
Empathy and patience when dealing with customers, particularly in challenging situations.
Proficiency in using CRM software, email management tools, and live chat platforms.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Flexibility to work weekends and evenings as needed to meet business needs.
Commitment to providing exceptional customer service and exceeding customer expectations.
Positive attitude and willingness to learn and grow in the role.
If you’re ready to embark on a rewarding career journey and be part of a dynamic team committed to delivering outstanding customer support, we want to hear from you! Apply now and join us in providing exceptional service to our customers from the comfort of your own home.
APPLY FOR THIS JOB:
Company: Bellatavo
Name: MImi Ricamunda
Email: