Customer Support Representative for Ecommerce Brands

Date: 14 Nov 2023

Protus Brands is a thriving e-commerce growth company. We specialize in building 7-8 figure brands from the ground up.

We are on the lookout for additional FULL TIME Customer Support Specialist to manage our customer interactions via email and social media channels, ensuring a positive and engaging customer experience.

**What you’ll experience at Protus Brands:**

– Fully remote work environment
– Being a valued Team member, not just an “employee”
– Efficient workflows, systems, and processes
– Comprehensive training and a supportive structure

**What you WON’T be doing:**

– Wasting your time and skills on mundane tasks
– Worrying about getting other clients. We offer a 40 hours per week, full time role

**What you WILL be doing:**

– Managing and responding to customer emails promptly and professionally
– Engaging with and responding to comments and messages on our social media channels
– Working closely with our team to ensure a consistent and positive customer experience
– Escalating customer issues to the relevant departments and ensuring timely resolution
– Managing ongoing orders with our fulfilment warehouse via Skype chat
– Managing disputes / chargebacks and communicating with relevant customers

**Skills and Experience:**

– 1 to 3 years of customer support experience in an ecommerce / dropshipping setting
– Excellent communication skills, both written and verbal
– Ability to handle multiple tasks and channels (email, social media)
– A collaborative mindset and ability to work well in a team
– Familiarity with customer support software and tools
– A genuine desire to help and engage with customers

Job Specifications:

– Available to work 6 days per week including Saturday and Sunday every week
– You MUST be available to work very late until 5 AM PHT. Please specify you have read and understood this in your reply.
– 40 hours, full time role. You will be paid a fixed amount each week
– You must have access to a Facebook account
– You must have reliable, high speed internet connection

**To apply**, please answer the following questions:

1. What is your experience in eCommerce or customer support?
2. Do you have any other skills that could be important in eCommerce? (E.g. graphic design, product research, data analysis, email marketing, project management, ads uploading)
3. What eCommerce customer support platforms/tools have you used in the past?
4. How do you handle situations where you don’t have enough information to solve a customer’s problem?
5. Do you have any other commitments that could impact your work availability? (Other work, hobbies, family commitments etc.)

[OPTIONAL]

1. What does “good communication” mean to you in a Customer Support Team Member role? Give as much specific detail and examples if possible
2. What does “being proactive” mean to you in a Customer Support Team Member role?Give as much specific detail and examples if possible

**Any submissions without the answers to required questions will be deleted.**