Customer Support Representative – Non Voice

We are looking for a customer support representative to add to our world-class customer support team!

Main responsibilities will be to provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Starting salary: $525 per month with a raise at 12-month anniversary + 10 days paid time off.

Here is some info about our company:

Online Education Ltd. (OEL) is a young but innovative, growing company focusing on providing world-class courses to our students and changing lives.

Working with OEL will be both a challenging and rewarding role. You will be able to showcase your skills and work ethic and enhance and develop your current skills and build and magnify new skills.

Customer Support Responsibilities list:

• Manage emails and social media messages/comments – NO PHONE CALLS
• Attract potential customers by answering product and service questions and suggesting information about other products
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right processes/tools
• Meet personal/customer service team goals and targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a Customer Service Representative
• Strong communication skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Has a stable internet connection
• Willing to work on weekends/holidays
• Must be comfortable/willing to learn the basic concept of trading and cryptocurrency

If you think that you are a match, send in your cover letter, updated CV, and any other certifications you might have.

Subject line MUST HAVE your favorite color!