Customer Support Representative OLD

Jamble is fashion marketplace powered by Live Streaming & Auctions. We’re enhancing resale with a focus on community, fashion, and live interactions. While operating in the U.S. market, our team is entirely based in Paris.

After being accelerated at Y Combinator (world’s most prestigious startup accelerator), Jamble has received backing and active support from Voodoo (#3 mobile app publisher worldwide). Our iOS App has reached 400k+ downloads (you can download it here and we’re gearing up to accelerate.

Joining Jamble now offers a unique opportunity. As part of our close-knit team, you’ll be one of the first 15 employees to join alongside the founders. You’ll take on meaningful responsibilities and play a key role in our next stages of growth.

Responsibilities:
– Manage User Inquiries: Handle requests via the app’s “Support” button, direct messages, and emails swiftly and accurately.
– Transaction Support: Oversee investigations and resolutions for transaction issues using a systematic approach with communication templates.
– Bug and Incident Reporting: Direct bug reports to the tech team and manage incidents involving transaction delays, ensuring users are well-informed.
– User Assistance: Provide personalized support for general inquiries and operational questions, using templates for efficiency with a personal touch.
– Feedback and Reports: Process user reports with thorough investigations and respond appreciatively to feedback, channeling suggestions to the product team for improvements.

Requirements:
– 2+ years in customer support, ideally in eCommerce/marketplace. Demonstrated ability to handle customer inquiries effectively.
– Strong English communication, especially in writing, ensuring clarity and precision in customer interactions.
– Independence and adaptability; comfortable with minimal supervision and quick to embrace changes or new tools.
– iPhone with iOS 15+ required for direct experience with the Jamble app.
– Skilled in Slack, Gmail, Notion, and Instabug, facilitating smooth workflow and team collaboration.
– Available for US CST hours (11 PM – 7 AM PHT), matching our core operational needs.
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