Work Hours: PST (Night shift in the Philippines)
12pm EST – 9PM EST (one hour break in the middle) Subject to change based on team needs
Company Introduction:
Headquartered in Boston, USA, PM Accelerator is one of the fastest-growing companies in the field of product management. We focus on helping international professionals around the world transition quickly into product management, securing top offers from top tier companies, and becoming product leaders. Our unique job search framework, developed by founder Dr. Nancy Li, helps to solidify PM skills, create product portfolios, overcome various challenges in the PM job search, accelerate career development, build a global network of product managers, and secure high salaries during job changes and searches.
Website:
About the Founder:
Dr. Nancy Li is a Director of Product, a Mentor, a YouTuber, and featured in Forbes. She moved to the US with $800 in her pocket as an immigrant, then became one of the youngest Director of Product in 4 years. She had held leadership roles in multiple Fortune 500 companies. Her goal is to help people do the work they love and increase their income by becoming a product manager.
You can get free training on her YouTube Channel: Dr. Nancy Li. /c/drnancyli and her coaching program: PM Accelerator at
Job Overview:
As a Filipino Customer Support Representative, you will be responsible for providing exceptional customer service to our clients and supporting our sales team. You will be the first point of contact for our customers, ensuring that their needs are met and providing solutions to their concerns.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels.
Provide product and service information to customers and identify upselling opportunities.
Set up sales calls once upselling opportunities are identified
Chase and collect missing and late payments from customers
Resolve escalated or complex calls from customers with professionalism and patience.
Maintain customer accounts and update information as needed.
Manage and organize customer and course information
Address and resolve technical issues, guiding customers through step-by-step solutions.
Collaborate with the sales team to support sales efforts and provide insights from customer interactions.
Requirements:
Very fluent in English, with native-level proficiency.
Detail oriented
Bachelor’s degree preferred.
Minimum of 2 year of experience in Customer Support or a related field.
Strong verbal and written communication skills.
Ability to handle complex customer situations with empathy and understanding.
Proficient in using computer systems and customer relationship management software.
Comfortable working in a night shift aligned with PST.
Respond to customer inquires in a timely manner, such as in 10min or reasonable time frame during normal business hours.
Respond to urgent customer requests during the weekends if urgent matters occurs.
Proactive and able to work independently as well as part of a team.
Benefits:
Competitive pay and performance-based incentives, such as sales commission.
Opportunities for professional growth and development.
Access to community/company training programs
APPLY FOR THIS JOB:
Company: FINALLY FREE PRODUCTIONS
Name: Danny
Email: