Customer Support & Sales Support

Job Title: Customer Support & Sales Support Representative

Company: The Social Proxy

Office Location: Karpentrade Building, Km 2 Gen. Douglas MacArthur Hwy, Matina (in front of S&R membership shopping), Davao City, Philippines

About Us:
At The Social Proxy, we are more than just a business — we are a community driven by our shared values of innovation, teamwork, and customer-centricity. Our diverse team works collaboratively to deliver exceptional experiences to our customers while fostering an inclusive and supportive work environment where everyone can thrive and grow.

Position Overview:
We are seeking enthusiastic and driven individuals to join our team as Customer Support & Sales Support Representatives. In this role, you will be the first point of contact for our customers, providing exceptional service and support while also assisting our sales team in achieving their targets.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with product inquiries, account management, and issue resolution
Work closely with the sales team to provide support in lead generation, follow-ups, and closing sales
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Requirements:

Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Previous experience in customer service or sales support is a plus
Proficiency in English (Highly important)
Availability to work flexible hours, including weekends and holidays if needed
Remote work flexibility may be available
Benefits:

Competitive salary and performance-based incentives (starting at 350$)
Opportunities for career growth and advancement
Comprehensive training and ongoing support
Fun and dynamic work environment

How to Apply:
If you’re passionate about providing outstanding customer service and making a difference, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience and why you’re interested in joining our team.