HOW TO APPLY
Please apply directly to this posting with the most recent version of your resume and a screen recording.
Only candidates who have attached a screen recording video will be considered for this position.
*No cover letter needed.*
Screen recording Instructions: You are welcome to use or any screen recording tools. Record a screen share video guiding a fictional client on “how to upload a video to youtube” or any how-to video. (You don’t have to show your face). The video must be under 90 seconds, should not be recorded on mobile.
Please share the URL of the video in your application.
About Woosender:
WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today. Want to learn more? Check out our website:
About The Role:
We’re looking for a Customer Support Specialist to provide best-in-class support and onboarding to our customers. In this role, you will be part of the Customer Support Team.
You will be a part of our Woosender customer success team to:
Onboard new clients and assist them in achieving great results on our platform
Troubleshoot and support clients who are experiencing technical issues
What we are looking for:
Strong communicators and have excellent writing skills.
Comfortable jumping on Zoom calls with clients to demo features and to provide assistance on a daily basis
Experience as a Customer Support Specialist (2+ years)
LOVE tech, software marketing and learning new things
Have a positive, empathetic, and professional attitude toward clients at all times
Excellent problem-solving skills
Patience when handling tough cases
Familiarity with marketing is a plus
Post-secondary degree or equivalent professional experience
What You’ll Be Doing:
Helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product users through features and functionalities that help clients utilize our software to the fullest potential
Onboarding new clients via zoom, understanding their business, implementing strategy, teaching them how and what to do with the software and setting up marketing campaigns
Jumping into one on one video calls with clients to guide them on how to use the software
Inform customers about new features and functionalities
Gather customer feedback and share it with our teams
Provide best-in-class personalized customer support via email, phone, and live chat
Follow up with clients to ensure their technical issues are resolved
Responding to clients in a timely manner
Analyze, test, and report product malfunctions to our dev team
Update our internal databases with information about technical issues and useful discussions with customers
Contribute to our help articles with common FAQ, new topics, knowledge base articles & training
Share feature requests and effective workarounds with team members
Monitor clients complaints on social media and reach out
APPLY FOR THIS JOB:
Company: Crossgate Realty Media
Name: Lily Zhu
Email: