Employment type: Part Time or Full Time
Are you a Customer Support Specialist who is passionate about helping others with amazing attention to detail who wants to join a fun & collaborative team? If so, we’re looking for someone just like you!
About Us:
Primal Video is more than just a YouTube channel with over 1.6 million subscribers. We’re a dynamic, global team on a mission to empower millions to succeed online through the power of video.
Founded by brothers Justin and Mike Brown, our journey began in 2014 with a simple idea: teach business owners to become their own video teams. Justin’s 20+ years in film production, coupled with Mike’s expertise in finance and operations, created the perfect blend of creativity and strategy that drives our success today.
We’ve built a seven-figure video marketing company, developed recurring income models, and coached countless entrepreneurs – all while maintaining a flexible, growth-oriented work environment that allows us to enjoy the best of both worlds: global reach and beachside vibes.
At Primal Video, we’re not just about creating content; we’re about building systems that drive organic growth and empower others to do the same. If you’re excited about the intersection of video, entrepreneurship, and online success, you might just be the next addition to our global family.
Why Work With Us:
*Contribute to a high-impact platform reaching millions of entrepreneurs globally
*Enjoy the flexibility of remote work with a schedule that suits your lifestyle. As long as you have a reliable internet connection and can overlap for a few hours with our HQ time zone (GMT+10)
*Be part of a culture that values continuous learning and personal growth
*Experience a flat organizational structure where every voice matters. Hierarchy is not our style.
*Benefit from competitive compensation and a flexible leave policy
About The Role:
As a Customer Support Specialist, you’ll play a crucial role in supporting the Primal Video community and assisting the team with essential day-to-day tasks. Your responsibilities may include:
*Providing excellent support to members of our Accelerator program for general and account-related inquiries
*Responding to emails from brands, companies, and subscribers
*Collecting and encouraging customer success stories
*Collecting and tracking customer feedback
*Troubleshoot product or service issues and escalate to appropriate team
*Update customer FAQs
*Optimizing internal processes to improve efficiency in support functions
*Assisting with related administrative tasks as needed
What We’re Looking For:
*Exceptional people skills with a genuine enthusiasm for helping others succeed
*Outstanding attention to detail and excellent organization skills. To demonstrate that awesome attention to detail, start your brief intro on the application form with the word ‘Howdy’.
*Strong critical thinking and problem-solving skills
*Fluency in written and spoken English
*Tech savvy and eager to learn new tools
*Trustworthiness, dependability, and the ability to think creatively
*Previous success in a similar role
Our Values:
At Primal Video, we’re guided by core values that shape our culture:
*100% Integrity: We take ownership and follow through on our commitments
*Always Improving: We continuously seek better ways to work and create value
*Focus on Simplicity: We strive to reduce complexity in all aspects of our operations
*Win-Win-Win: We prioritize solutions that benefit everyone involved
*Inspire to Action: We lead by example and motivate real change in others
*If you’re excited about the prospect of joining a team that values hard work, innovation, and making a real difference, we want to hear from you!
Application Process:
To apply, hit the ‘Apply Now’ link below and submit your resume, along with the following
1. A few sentences on why you are an amazing fit for this position, and any previous customer support experience that makes you perfect for this role.
2. Describe a time when you successfully helped a customer overcome a complex problem, and why you’re proud of this achievement.
3. A link to your short video submission, following the instructions below.
Video Submission Task:
Record a short video of yourself with your response to the following question:
“You’ve noticed an increasing number of members are reaching out to cancel their subscription; they’ve all provided feedback with their request to cancel. How would you approach identifying the root cause of the increase and proposing a solution to the relevant teams? Describe your process and how you would go about it!”
If you made it this far, you could be one of the amazing people we’re looking for. We look forward to hearing more about you!
Apply Now: /jobs/customer-support
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