Customer Support Specialist

We are a leading Hair Extension Company, providing one of the highest quality hair products, such as the human hair extensions for women. We are seeking a top-notch Account Manager looking for a career opportunity. As a full-time Customer Support Specialist, you will be trained on all our hair products and will be able to quickly resolve customer queries while recommending solutions. To be successful in this role, you should be an excellent, well-rounded communicator.

Responsibilities:
– Promptly responding to customer inquiries via email, live chat, and phone
– Collaborate with various internal departments to ensure that they fulfill all customer requests
– Redirect calls and/or emails to the appropriate departments
– Capture and process orders over the phone or navigate customer through their online account
– Utilize our tools and software to process dropships and purchase orders
– Initiate claims with our shipping couriers
– Communicating with clients to ensure that all of their needs are understood and addressed
– Resolving complaints and keeping track of all processes that pertain to the client’s desires
– Update Hubspot / Database / Excel files as needed.

Requirements:
– Must have at least one (1) year of customer service experience with inbound and outbound communication
– Strong verbal and written communication in English
– Must provide your own computer with 2 monitors, keyboard, mouse and headset
– Must have a strong and reliable internet connection
– Proficient and tech savvy with software such as Google Suites (Ex: Google Sheets, Google Drive, etc.)
– Must be a quick and avid learner as additional applications will be taught for job functions.
– Strong verbal and written communication skills
– Proactive and able to multitask in a fasted paced environment
– Outstanding interpersonal skills. Must be able to collaborate effectively with a diverse group of peers and job functions.
– Excellent organizational skills and high attention to detail