ABOUT THE COMPANY:
We’re an Australian based health and wellness company with various brands we need to build a social media presence for.
ABOUT THE ROLE:
We are looking for a dedicated Customer Support Specialist to join our dynamic team, working closely with both our Customer Support team and our team of expert dietitians. This role offers the unique opportunity to engage directly with client accounts, manage queries, and handle arrears and cancellations with a focus on maintaining high customer satisfaction.
We are ONLY looking for someone with extensive experience and a high level of understanding on how to produce high quality content.
It’s a full-time role, 9am-6pm SYD time Monday to Friday.
DO NOT apply and ask me for ‘flexible hours’ or tell me you have experience when you don’t.
This is NOT for newbies, people without specific experience and anyone that is not looking to establish a career path with us.
PAY:
$167 AUD p/week
MUST HAVE:
1 – Proven experience in a customer support role, with a passion for delivering exceptional customer service.
2 – Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and empathetically.
3 – Strong problem-solving skills, with a proactive approach to resolving issues and preventing future concerns.
4 – Experience in customer complaints and handling difficult conversations is optimal
4 – Experience working with CRM systems (Hubspot), etc
5 – A team player with a positive attitude, capable of working in a fast-paced environment.
MUST ALSO HAVE:
a – home office where you can work without distraction
b – fast internet with over 50mbps
c – high level computer with all required technology
HOW TO APPLY:
Step 1 – Submit a recent CV with relevant employment history only.
Step 2 – Film a short video introducing yourself explaining why you are the perfect candidate for this role, then upload it to Loom, Vimeo or YouTube and submit a link so we can watch it.
Step 3 – Submit your requirements to
NOTE: Anyone that has not completed the application steps will be ignored.
APPLY FOR THIS JOB:
Company: Digitalprospecting, LLC
Name: Krystle Porter
Email: