Customer Support Specialist

We are hiring a customer support representative at Nutrisense. Nutrisense is a fast-growing health technology start-up with a passion for helping our members find individual success in their own health journey through technological continuous glucose monitor support.

Our support team quickly adapts to many different customer inquiries about technology and account management through empathetic listening and creative problem-solving. We also aim to provide a white glove experience to all our members.

In this role, you’ll get to:

• Create problem-solving solutions as an individual and team
• Partner with our customers to find effective solutions by working through email, chat, and phone support
• Become a product expert on Nutrisense to answer a variety of customer questions
• Diagnose hardware and software issues and bring them back to the engineering and product team for review and resolution
• Help bring meaningful feedback from our customers to improve our experience to our operation and product team
• Show composure, resilience, and flexibility as customer needs evolve and our case volume changes

We are looking for a person who:

• Enjoys working in a quickly changing environment
• Is self-motivated and eager to learn
• Thrives in a collaborative environment
• Is not afraid to find solutions in our knowledge bases
• Can easily communicate in many channels
• Is interested in building out their technical skills
• Demonstrates clear and professional communication tone
• Understand that not all solutions will be the same and can think outside of the box
• Can clearly communicate even in more complex customer situations
• Adapts quickly to customer needs and different business priorities
• Is excited about becoming a product expert and sharing this knowledge with our customers
• Is able to shift from one platform to another during the workday
• Is excited about learning new technologies regularly

To Thrive In This Role You Will Need:

– 1+ years experience working in customer support or similar CS role
– Experience using customer support software (Zendesk, Intercom, e-mail, or other instant messaging services) and help desk software and remote support tools
– Comfortable using smartphone apps and web-based applications
– Access to a computer and reliable internet (>50mbps)
– Full-time, flexible to work evenings and weekends

Preferred Qualifications:

• Bilingual
• Startup and Tech experience
• Genuine interest and passion for health and wellness fields

Total Compensation Package For This Role Includes:

• Competitive Compensation
• 100% Remote Environment – No strings attached – We encourage our employees to travel and experience life as they see fit
• Flexible PTO
• Work From Home Reimbursement
• Health & Fitness Reimbursement
• Nutrisense Discounts
• And Much Much More!

IMPORTANT: When applying, reply in the subject line: “I want to work with [Nutrisense’s VP of Operations]”. Their name MUST be included in the subject. Otherwise, your application will NOT be entertained.

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Nutrisense has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply. Confidence can sometimes hold us back when applying to a role. But wanted to share with you that we are not looking for “perfect” for this role. Nutrisense offers an environment where we want to see you grow if you are looking to do so. So if you bring a different background than a traditional customer support role, please do apply if this is a role that you feel you could grow in plus be excited about everyday.