Customer Support Specialist

We are looking for a Customer Support Specialist with experience in using Intercom and Notion.

As a support specialist, you will be the first point of contact for our users, handling inbound emails, user requests, complaints, and comments. You will play a crucial role in ensuring a positive customer experience by addressing inquiries, solving problems, and facilitating effective communication between users and our operations team.

Main tasks:
– Manage inbound requests from customers
– Solve problems where possible and communicate with internal teams to find solutions to resolve
– Communicate with users, manage communications, attend meetings, and provide summary and reporting as needed.

Responsibilities:
– Communicate with users (Email and Intercom)
– Report, troubleshoot, and use operations and procedures provided by the company including training, meetings, and daily communications.
– Respond to inbound emails, user requests, complaints, and comments in a timely and professional manner.
– Identify user needs and provide accurate information or assistance to resolve their issues.
– Collaborate with the operations team to escalate and resolve complex user problems.
– Maintain a comprehensive understanding of our automated social media marketing services.
– Continuously update and improve knowledge of industry trends and best practices.
– Assist in creating and updating user guides, FAQs, and support resources.
– Document and track customer interactions and feedback in our CRM system.
– Monitor and analyze customer inquiries to identify recurring issues and suggest process improvements.
– Proactively communicate updates, service changes, and relevant information to users.
– Uphold our company’s commitment to delivering exceptional customer service.

This position requires someone with a wide range of skills professional experience and temperament and specific knowledge of the advertising industry and the industry technology.

Qualifications include:

Previous experience in customer service or a related field is a plus.
Excellent written and verbal communication skills.
Strong problem-solving and critical-thinking abilities.
Proficiency in using CRM software and other customer support tools.
Knows how to use Intercom and Notion
Familiarity with social media platforms and automated marketing is advantageous.
A customer-centric attitude with a focus on providing a positive user experience.
Ability to work independently and as part of a collaborative team.
Outstanding organizational skills and attention to detail.

If interested, you may apply to this link: Click to view/tCwkCvGZ4R8uoghc6

Thank you and see you!