NitroPack is a SaaS startup that helps small and mid-size businesses improve their website speed and performance. Our optimization service is trusted by over 170,000 businesses worldwide. Capital voted NitroPack as the fastest-growing software company in Bulgaria for 2021, so if you would like to join a tight-knit team where you can make a significant impact on our product, and bring your ideas to life, we’d love to have you.
Right now, we’re looking for experienced Customer Support Specialists.
The Customer Support Specialist position is vital to the success of our customers.
We are looking for ambitious and energetic A players, excited to be in a high-learning environment and to contribute to our international growth. As NitroPack’s Customer Support Specialist, you will onboard, consult, and support our international customers to grow their business through site performance.
Main tasks:
Effectively respond to selected customer inquiries, quickly and efficiently
Consult and onboard customers and help them become experts on how to use NitroPack effectively
Channel critical customer feedback and requests to other company departments
Coordinating with both Tech and Business units in order to make sure NitroPack’s customers are happy with the service
Communicating with customers through live chat, tickets and email
Provide Level 1 (or sometimes Level2) support to incoming queries
Work on Rotation Shifts – 5 working days x 8 h per week, for a total of 40h per week. Includes some weekends; Typical shift: 03am -12pm (with 1hour break)
Main experience and skills:
Excellent written and spoken communication skills in English.
At least 1 year of work experience in a SaaS or similar business environment
Ownership, positive attitude, energy, openness to feedback, comfortable with a fast-changing environment
Bonus: Experience with Site optimization / SEO / Web development
Reading HTML/JS/CSS
DNS
CDNs
HTTP
The perfect candidate is:
A good communicator
Able to establish priorities
Organized and meticulous
A problem solver with and a positive attitude
Results-oriented and focused on meeting deadlines
Eager to learn new ideas, concepts, and technologies
A team player, willing to listen and give/take constructive criticism
What we offer:
Track to success – work in the fastest-growing startup for 2021
25 days paid vacation + 1 day for your Bday
Team buildings and celebrations in and outside the country
Additional health insurance package
Additional monthly budget for social benefits through Re:Benefit – a flexible online benefits solution
Refer-a-friend program
E-learning portals and knowledge-sharing sessions
Stocked snacks and drinks bar
All applications will be treated with confidentiality. We will contact only shortlisted candidates. Please send us your CV in English.
APPLY FOR THIS JOB:
Company: NitroPack
Name: Nedelina Marinova
Email: