Customer Support Specialist

We are looking for an experienced Customer Support Specialist to join our team and take on the crucial role of delivering outstanding support to our valued customers. As a Customer Support Specialist, your main objective will be to provide exceptional assistance directly to our customers.
Through a collaborative mindset, innovative problem-solving abilities, and a comprehensive understanding of our application, you will create a support experience that prioritises the needs of our customers, offering assistance that is both user-centred and efficient.
You should genuinely enjoy interacting with our customers and find fulfilment in empowering others. Communication with customers will primarily take place through email.
What you’ll do…
• Develop a comprehensive understanding of our service and application.
• Be the primary point of contact for our customers, delivering support that is both
timely and effective.
• Serve as a liaison between customers and internal teams, addressing any product-related issues, challenges, or concerns.
• Promptly escalate issues and ensure their timely resolution.
• Manage customers’ access to Mobbin.
• Handle billing and payment enquiries, and requests.
• Continuously learn and adapt to new processes and tools that enhance our product and
service offerings.
• Undertake other related duties as necessary to contribute to team success and meet
customer needs.
You should…
• Demonstrate a passion for delivering exceptional customer service.
• Display excellent written and verbal communication skills to effectively engage with diverse customers, including non-technical individuals.
• Exhibit responsibility, curiosity, a desire to learning and a strong work ethic.
• Be an independent and autonomous problem-solver, taking ownership in challenging situations and showing accountability and resilience in resolving them.
• Adhere to established processes while actively contributing to process improvement, by providing valuable feedback and suggesting better tools and methods.
• Enjoy working in a dynamic and collaborative environment.
• Have a minimum of 3 years of experience in customer service/support roles.
• [Bonus] Possess experience using Stripe.
• [Bonus] Have previous experience in startup environments.
What we offer…
• Competitive salary
• Flexible work hours
• Remote work – you will choose your work schedule and location
• Opportunities for growth