Customer Support Specialist (Emails)

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for efficiently and effectively responding to inbound email inquiries from our customers. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to troubleshoot and resolve customer issues in a timely manner.

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Responsibilities:

Email Correspondence
– Respond promptly to customer inquiries received via email.
– Provide accurate and comprehensive information to address customer queries.
– Ensure a professional and positive tone in all communication.

Issue Resolution
– Investigate and troubleshoot customer issues to provide timely and effective solutions.
– Escalate and resolve complex problems.

Product Knowledge:
– Maintain up-to-date knowledge of the company’s products and services.
– Provide clear and concise explanations of product features and functionalities.

Customer Education:
– Educate customers on the use of our products and services.
– Offer guidance and assistance to ensure a seamless customer experience.

Quality Assurance:
– Continuously seek opportunities to improve customer support processes.

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Qualifications:

Excellent Communication Skills:
– Strong written communication skills with a keen eye for grammar and language.
– Ability to convey complex information in a clear and understandable manner.

Demonstrated commitment to providing exceptional customer service.
– Empathy and patience in addressing customer concerns.
– Time Management:

Ability to prioritize and manage time effectively to meet response time targets.
– Work efficiently in a fast-paced environment.

Adaptability:
– Willingness to adapt to changes and learn new processes.
– Openness to feedback for continuous improvement.

Working Conditions:
– This is a full-time position.

If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity to contribute to our customer support team.

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You will be the third hire on our Filipino team (that said, you will be the first support team hire). Our US and Filipino teams use Slack to communicate and are in touch on all things throughout the day.

We will make sure you receive all the necessary training and support to do well in your role. We invest a lot of time and effort in your training, and similarly ask a lot of you once you are fully onboarded.

Salary for this role is Php 35,000/month.

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APPLICATION

As part of your application, please provide a Google drive link to your latest resume (set access to ‘Anyone with the link’ so we are able to view it) and answer the questions below. Please copy the format below EXACTLY in your response or else it will not be considered.

The link to my resume is here: Your link

1. What are two reasons why you would be a good fit for this role? Please be very specific.
#1 – Your first reason
#2 – Your second reason

2. Do you have BPO experience? If so, how many years?
Your answer

3. Have you won any awards at your prior jobs? If so, please list the date and the title of the awards you received.
Your answer

4. Do you have an interest in fitness or broader wellness? If so, please tell us about it!
Your answer

You are welcome to include any other details you would like us to know beneath the above information in your reply. We are excited to receive your application! Thank you!